Aladdin Product and Client Operations, Aladdin Client Experience, Associate

About this role

Aladdin is BlackRocks end-to-end investment platform. Just like the markets and users it services it is sophisticated and constantly evolving:

Home to over $20 trillion in assets under management

Over 300 unique clients

A rapidly growing client base that includes close to 50000 users

Presence in over 50 countries

Over 1500 engineers dedicated to developing Aladdin

Our clients include some of the worlds most sophisticated asset managers insurance companies banks

treasuries pension funds and sovereign wealth funds.

Business Unit Overview:

The ACX team is a front-end client team sitting at an intersection of finance and technology and this unique

role is designed for professionals driven to solve complex investment and analytical challenges manage and grow key client relationships and actively contribute to the firms commercial and business objectives.

As a business we tackle the hardest and the most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin our clients business capital markets analytical concepts and the overall investment management process to provide world-class service to our ever-growing global client base. Our team members

come from different majors and bring diverse skills and experiences to the table but we share a serious passion for solving the toughest problems and keeping our clients happy.

Our core focus areas include:

BlackRocks Proprietary Aladdin Risk Analytical Models and Aladdin Infrastructure

Portfolio Management Tools and Portfolio Analytics

Performance Attribution and Single Security Analytics

Portfolio Modeling Analysis and Reporting

Credit and Market Data

Cloud-Based Data Warehouse

Vendor Reference Data

Order management systems (OMS) and Electronic Trading Systems (EMS)

FIX process & protocol and post-trade operations along with collateral management

Data modelling and tools automation

What is the purpose and scope of a CSS role in ACX

As a client success specialist you will be part of a front-end high-performing global team that supports client

relationships promotes effective use of our products and contributes to overall business outcomes. Through structured learning mentorship and on-the-job experiences youll gain exposure to Aladdin broader capital markets investment products & technology and the fundamentals of relationship management. Over time you will contribute to our commercial objectives by helping retain and grow Aladdin client partnerships.

Our team is known for being industry experts with a reputation for getting the job done. Were passionate about

problem-solving learning and delivering value for our clients. ACX has presence across the world we

Deliver exceptional client service to users every time

Solve some of the most difficult problems on Aladdin by providing innovative solutions

Collaborate with others because we know we can do more together

Learn every day question everything embrace change and foster a fun innovative team atmosphere

Our team partners with:

External Aladdin client community - Portfolio and Risk Managers Product Strategists and Developers Core Analytics Modelling and Quantitative Engineering Business Development and COOs of Investment teams

Key Responsibilities:

Client Relationship & Experience Support: Build strong working relationships by delivering responsive

and thoughtful service. Engage clients to understand their needs challenges and business workflows

Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter making a direct and measurable difference to our clients and their investments.

In the process you will hone technical industry and relationship skills

Technical & Analytical Skill Development: Develop understanding of BlackRocks proprietary risk

models and infrastructure to develop as an SME on the front-end Aladdin tools and risk analytics for products such as funds equities fixed income derivatives public and private markets etc.

Using technology to solve problems: Basic understanding of Python SQL and UNIX is a plus. Support technology initiatives within the team to grow the Aladdin products as well as achieve scalability and

efficiency. Apply these skills to help us make Aladdin easier to navigate and support

Educate users demonstrate service insights and relay user feedback to improve client experience

and contribute to our product development lifecycle: We believe that the best client service is proactive not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising in addition to handling issues that are brought to our attention

Service Delivery with Commercial Exposure: Partner with stakeholders across engineering & products and clients to identify harvesting opportunities and focus areas per product per region. Build relations with client teams to drive engagement and contribute to long-term commercial success

Work on a global team with a local presence: Our support model follows the sun if a market is open somewhere in the world so are we. You will work with teams across the world in different time zones

Qualifications:

Bachelors or a Masters degree in Engineering Finance Economics Mathematics Computer Science

or Business major or a related field from a top university

Excellent verbal and written communication skills including the ability to synthesize complex methodologies and analytical content into clear messages

Strong mathematical acumen and passion for front-end client engagement and problem-solving

Quantitative coursework and willingness to learn technical tools such as Python SQL and UNIX. At leastone programming language would be a strong plus and aptitude for working in client centric role

A team-first attitude with strong collaboration and interpersonal skills

Excellent problem-solving abilities with intellectual curiosity and ability to partner across geographies

Meticulous attention to detail structured approach to sophisticated analysis and a strong sense of

initiative and ownership. Ability to navigate through multiple priorities

Understanding of banking and financial sector balance sheet regulations and economics concepts

The understanding of financial products such as bonds equities alternatives etc. is a plus

Curious and self-motivated with a passion to learn about financial markets and risk management

concepts along with a desire to grow within a fast-paced and evolving industry

Professional Certifications such as CFA FRM or any progress towards it are preferred

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability family status gender identity race religion sex sexual orientation and other protected attributes at law.