Associate Product Manager

The Associate Product Manager (APM) Member Experience supports the strategy and delivery of Member Experience and Digital Health initiatives. You will help evolve core Member Experience and Health Platform capabilities by partnering with Product Technology Design Data and Operations to deliver improvements from discovery through launch and will be reporting to a Senior Product Manager.

This role is ideal for someone who is highly organized curious and eager to grow product skills in platform capabilities integrations and partner-enabled experiences.

Competencies:

• Experience: 13 years of experience in Product Digital Technology Consulting Business Analysis or related roles
• Education: University degree in Business Technical or Quantitative field (or equivalent experience).
• Problem Solving & Adaptability: Ability to problem solve and to adapt to changing business / technology conditions
• Complexity Simplification: Ability to break down ambiguous problems into clear tasks questions and options and adapt to changing
• Execution & Communication: Strong written and verbal communication; able to produce clear structured documentation and status updates.
• Collaboration: Strong relationship-building with cross-functional peers; comfortable working with Engineering Design and partner teams.
• Organization & Delivery Discipline: Skilled at managing multiple priorities tracking details and following through reliably.
• Learning Mindset: Demonstrated curiosity and growth orientation; seeks feedback and applies learnings quickly.
• Ownership: Takes accountability for assigned workstreams and drives them to completion with support.
• Data Comfort: Able to use data (dashboards basic metrics) to support prioritization and post-launch evaluation via Adobe Analytics / Power BI
• Technical Exposure (nice to have): Familiarity with APIs integrations platform concepts and/or healthcare standards (e.g. FHIR) is an asset but not required.

Job Requirements:

Partnering internally with Manulifes cross-functional teams and externally with healthcare partners you will shape deliver and scale Member Experience & Digital Health capabilities and partnerships:

• Support opportunity discovery and validation: Help identify member problems gather insights and support early solution exploration (research inputs workflow mapping competitive scans)
• Assist with integration scoping: Support definition of integration needs (APIs shared services data flows) by collecting requirements and documenting constraints.
• Translate strategy into execution artifacts: Create and maintain clear product artifacts (PRDs user stories acceptance criteria release notes journey maps).
• Coordinate delivery plans: Track milestones dependencies and risks; support issue management and drive follow-ups to closure.
• Contribute to build vs. buy vs. integrate analysis: Support research and synthesis for recommendations (options trade-offs risks and impacts).
• Measurement Inputs: Recommend KPIs dashboards and tracking approaches for assigned initiatives; support interpretation of results and next-iteration suggestions.
• Support measurement and outcomes tracking: Help define KPIs for initiatives and support post-launch monitoring (adoption engagement satisfaction operational metrics).
• Enable scalable and compliant delivery: Partner with Engineering/Architecture/Security/Privacy to ensure solutions meet performance security and compliance expectations.
• Communicate clearly and consistently: Prepare concise updates decision logs and stakeholder-ready summaries for product and delivery progress.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.