Service Advisor
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Job Location:
Amherst, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
DEPARTMENT: Service
REPORTS TO: Service Manager
DIRECT REPORTS: Porters all Technicians (Detail/Lube/Pro)
STATUS: Full-Time
CLASSIFICATION: Exempt
POSITION SUMMARY:
The Service Salesperson is responsible to facilitate vehicle inspections maintenance and repairs that meet manufacturer recommendations safety and warranty requirements assuring dependability and reliability delivering our mission and departmental budget objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Nurture a culture of extraordinary customer and associate experiences.
Execute consistent processes to assure favorable customer and associate experiences.
Directly interact with customers to achieve objectives.
Monitor and manage vehicle workflow within industry benchmarks.
15-20 repair orders per person per day
<10% daily carryover of repair orders
Exceed TMS regional average customer retention benchmark.
Exceed TMS regional Total Loyalty Experience (TLE/CSI) benchmark.
Manage and report daily weekly monthly productivity toward specific dealership objectives.
Monitor manage and maintain accurate paperwork warranty administration monies tech time etc.
Report progress challenges options and solutions to assure outstanding results.
Continuous product knowledge and professional skills education.
Drive and park vehicles.
Execute customer car washes.
Other duties as assigned.
MINIMUM QUALIFICATIONS:
Prior recognitions of achievement and performance.
High energy likable persona.
Positive competitive and persistent attitude.
COMPETENCIES PREFERRED KNOWLEDGE SKILLS ABILITIES:
Problem resolution skills to realize excellence in all facets of the business.
Respectful embrace of digital retailing technology utilization and customer service.
CDK TMS and prior position experience is preferred but not essential.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Extensive walking standing driving vehicles occasional lifting (<25 pounds)
Fast pace multi-tasking.
Extensive personal interactions and communication.
Efficient use of software technology and data-entry.
POSITION TYPE AND EXPECTED HOURS OF WORK:
Hours may vary daily to meet business demands.
Typical schedules run 8 to 10 hours five or six days a week.
Schedule flexibility is helpful
COMPENSATION BENEFITS AND REWARDS:
This position is compensated by commission and bonuses targeted at 5% of parts and labor sales.
This position offers a weekly draw against future earned commission and bonus.
Benefits are outlined in the handbook.
Outside (manufacturer) rewards and bonuses may be offered from time to time.
Compensation is detailed in a separate document.
TRAVEL
Must be able to travel as required.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Premier Toyota is hiring and we want to talk to you! You are invited to help develop a better way to buy, service and sell cars. We are maniacs about this missi...
