Senior Quantitative & Qualitative Researcher
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Job Location:
Reston, VA - USA
Monthly Salary:
$ 119323 - 202850
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agencys customer experience and human-centered design this role you will lead research efforts that generate actionable datadriven insights to inform service design digital product development and policy decisions. You will work closely with stakeholders CX strategists designers data analysts engineers and technologists to ensure that customer voices are embedded throughout the product and service lifecycle.
Job Location: This position requires that the job be performed in the United States.
If you accept this position you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.
Key Responsibilities:
Design and lead quantitative and qualitative research studies including surveys interviews usability tests and ethnographic methods.
Lead survey strategy and creation deployment and analysis of results to uncover actionable insights and measure customer sentiment.
Ensure research practices comply with ethical standards including informed consent and protection of personally identifiable information.
Synthesize qualitative and quantitative data into clear compelling insights that inform design product and policy decisions.
Translate findings into research artifacts such as reports personas journey maps service blueprints and data visualizations.
Provide strategic direction to analysts on data visualization approaches ensuring insights are understandable and actionable.
Present findings to stakeholders across government agencies including senior leaders advocating for customer-centered improvements.
Partner with CX strategists service designers data scientists and technologist to validate concepts improve usability and enhance service delivery.
Apply Human-Centered Design and service design principles across digital and non-digital touchpoints.
Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels comment streams and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities.
Collaborate with stakeholders to define CX success metrics and evaluate the impact of researchdriven recommendations on service quality and outcomes.
Support continuous improvement efforts by linking research insights to service performance and outcomes.
Thrive in a fast-paced contractor environment adapting to evolving priorities and collaborating across multiple teams and disciplines.
Required Qualifications:
US Citizenship is required by the federal government for this position
Must be able to obtain Public Trust clearance.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.
7 years of experience in UX/CX research market research human factors behavioral science or related disciplines.
Bachelors degree in Psychology Sociology Anthropology Human Factors HCI Behavioral Science UX Research Service Design Public Policy or related field.
Preferred Qualifications:
Figma for collaborating workshopping prototyping and wireframing
Qualtrics for survey deployment and analytics
or similar platforms for usability testing or interviews
Microsoft Office for analysis reporting and cross-team collaboration
Familiarity with Tableau Power BI or similar tools for data visualization
Demonstrated expertise in both qualitative and quantitative research methods including advanced survey design and mixed-methods synthesis.
Proven experience conducting service design and customer experience research (e.g. journey mapping VoC programs painpoint identification).
Demonstrated experience working with federal agencies.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119323.00 - $202850.00Nationwide Remote Office (US99)Required Experience:
Senior IC
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
About ICF: The Integral Coach Factory is one of the earliest production units of independent India. It was inaugurated by the first Prime Minister of India Pt. Jawaharlal Nehru on 2nd October, 1955. Later the Furnishing Division was inaugurated on 2nd October, 1962 and the production ... View more
