Senior IT Operations Support Specialist
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Job Location:
Culver, CA - USA
Monthly Salary:
$ 125000 - 135000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Job
Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc. a 50/50 joint venture between Sony and Honda headquartered in Tokyo Japan. Our American headquarters in Culver City California established in March 2023 is at the forefront of bringing the innovative electric vehicle AFEELA to the US market. AFEELA embodies the essence of FEEL creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.
At Sony Honda Mobility of America we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity technology and a commitment to excellence. Apply now to make a difference!
Position Summary
Sony Honda Mobility of America (SHMA) is seeking a highly skilled and service-driven Senior IT Operations Support Specialist to provide hands-on technical support and operational leadership across our Torrance and Culver City locations including regular support at the Sony Pictures Studios campus.
This role is ideal for a seasoned IT professional who enjoys working directly with employees in both corporate and studio environments and who takes ownership of end-to-end IT support operations. You will support executives engineers and business teams manage end-user systems administer Microsoft Office 365 services support Entra ID identity and device access and manage SharePoint collaboration addition to daily support you will partner closely with IT leadership to improve systems strengthen security practices and scale IT operations as the company grows.
This is a fast-paced startup-style environment where priorities move quickly and operational ownership is essential. The right candidate is proactive highly dependable and takes pride in building reliable secure and efficient IT support services that keep teams productive and confident in their tools.
Job Responsibilities
- Serve as the senior escalation point for complex IT support issues across Torrance and Culver City locations
- Provide high quality onsite and remote IT support for executives engineers and business teams
- Own end user computing environments including Windows 10 Windows 11 and macOS systems
- Support and maintain HP and Apple hardware including laptops desktops mobile devices and peripherals
- Lead employee onboarding and offboarding processes including hardware setup account provisioning and access management
- Install configure and administer Microsoft Office 365 applications and services
- Manage Entra ID user accounts group policies device enrollment conditional access and identity related issues
- Manage and maintain SharePoint sites including permissions document libraries basic site updates and user training
- Troubleshoot SharePoint access sync workflow and collaboration issues across departments
- Support and improve conference room audio visual systems and collaboration tools
- Plan and execute software updates system upgrades and device refresh programs
- Train employees on collaboration tools and best practices to improve productivity and data security
- Develop document and maintain IT procedures workflows and troubleshooting guides
- Partner with IT leadership and cross functional teams on technology projects and infrastructure improvements
- Support Office 365 governance data protection and security best practices
- Monitor IT performance trends and recommend tools or process improvements
- Support IT needs for executive meetings events and critical business activities as required
- Mentor junior IT staff or contractors as the IT function scales
Required Qualifications for Position
- Five or more years of experience in IT support desktop engineering or similar end user computing roles
- Strong experience supporting Windows 10 Windows 11 and macOS in corporate environments
- Advanced hands on experience supporting Microsoft Office 365 Entra ID and SharePoint services
- Proven ability to resolve complex hardware operating system identity and application issues
- Experience managing user accounts permissions and device access policies
- Strong understanding of endpoint security and access controls
- Excellent customer service skills with experience supporting executive level users
- Strong organizational skills and ability to manage multiple priorities independently
- Clear written and verbal communication skills with strong documentation practices
Preferred Qualifications for Position
- Industry certifications such as CompTIA A Plus Network Plus Microsoft Apple or Cisco certifications
- Experience using PowerShell or other automation tools for IT administration
- Experience supporting collaboration platforms in scaling or startup environments
- Experience supporting media production or studio style work environments
- Experience contributing to IT standards policies or security improvements
Additional Details
- Work arrangement is an on site role supporting both Torrance CA and Culver City CA locations including regular presence at Sony Pictures Studios
- Schedule is standard business hours with occasional evenings or weekends as needed to support business critical issues and events
- Travel requirements include occasional local travel between sites and to other SHMA locations in Southern California
- Participation in an on call rotation is required to support critical IT needs
- Visa sponsorship is not available for this position
Benefits
- Comprehensive medical dental and vision benefits
- Flexible Working Policy
- Paid parental leave
- 401k Program
- Take What You Need time off policy with a minimum of 15 days off per year and holiday breaks
- Yearly bonuses (subject to eligibility)
- Company phone (subject to eligibility)
- Company swag
- A brand new laptop and monitor
- Special discounts on Sony products
- Learning and Development quarterly stipend
- More to come!
The anticipated annual base salary for this position is $125000-$135000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job.
Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed sex (including pregnancy) gender national origin citizenship ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation.
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Required Experience:
Senior IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
