Community Manager (Operations)
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Job Summary
Location: London (Hybrid min 3 days in Office in Farringdon)
Salary: 40000 - 50000
About the Role
Over the last few years our community has evolved organically site by site shaped by brilliant local teams and the needs of our members. Now as grows we are ready to be more intentional. This role exists to take what already works level it up and design a thoughtful consistent community experience that members would truly miss if it disappeared.
The Community Manager role is about building the next chapter of s community. It sits at the intersection of strategy and human connection: shaping how community shows up across our spaces while staying grounded in the everyday experience of our members.
You will own the community layer of our membership. That means moving us from reactive sitebysite activity to a clear repeatable approach that still leaves room for local character. It also means creating value beyond the physical workspace through networks cohorts partnerships and events that genuinely support our members work and growth.
This is a role for someone who sees community as a longterm investment and works collaboratively with the entire business to calibrate us as we build our future.
What Youll Be Responsible For
Building a consistent highquality community experience
You will define what great community looks like at and ensure it is delivered consistently across all sites. This includes setting principles frameworks and touchpoints for member engagement that our onsite teams can confidently bring to life.
Creating a strategic layer of value beyond the office
You will design and own initiatives that add real value to membership outside of the daytoday workspace. This may include curated member cohorts founder or leader communities meaningful benefits a wellrun intramember network and a considered programme of useful relevant events. The aim is to create something members actively choose to engage with and would notice if it were gone.
Owning s community partnerships
You will manage and grow partnerships with organisations networks and communities that align with our members and values. These partnerships should enrich the member experience while also acting as an authentic communityled source of demand for .
Shaping how we communicate with members
You will influence how we talk to members from a community perspective ensuring communications feel thoughtful relevant and human. This includes working closely with marketing and site teams to keep our tone consistent and membercentred.
Building systems that scale
You will introduce the tools processes and measures needed to run a connected community across a growing portfolio of spaces without losing warmth or care. This includes digital community platforms feedback loops and clear ways to understand whats working. Youll track and articulate how community initiatives contribute to retention referrals and member lifetime value using insight to prioritise what we invest in.
Championing community internally
You will be a strong internal voice for community helping teams across the business understand its value and how their work contributes to it. As grows youll help embed community thinking into how we make decisions.
Who this role is for someone who:
Has built and scaled communities intentionally not just hosted events;
Is comfortable operating at both strategic and handson levels;
Thinks in systems frameworks and longterm value;
Cares deeply about member experience and human connection;
Can bring structure without stripping away personality;
Enjoys working crossfunctionally and influencing without hierarchy.
This role is not for someone who:
Sees community primarily as social programming or hospitality;
Prefers shortterm campaigns over longterm foundations;
Is uncomfortable with ambiguity or building from first principles;
Wants a purely sitebased role.
Your Skills
Community at Scale: You have previously owned and scaled a community or membership programme across multiple sites chapters or audiences creating shared standards and frameworks while allowing for local nuance.
Creating Value: You have designed and delivered initiatives such as cohorts peer networks benefits or curated events that members actively chose to engage with and that demonstrably increased retention engagement or perceived value.
Partnerships Management: You have sourced structured and owned partnerships end to end using them to enrich a member or customer experience while also contributing to qualified leads or sustainable growth.
Communication & Confidence: You have facilitated or managed communities made up of founders executives or senior decision-makers maintaining trust relevance and engagement over time.
Process Improvement: You have operated community programmes using clear systems and tools (such as CRMs member platforms or feedback mechanisms) and used insight and data to prioritise improve and scale what works.
Why youll love
Work happiness is our passion and this starts with our own team. We offer a supportive working environment plenty of training and development opportunities competitive salary monthly wellness package team joy budget quarterly socials and more so you can work happier.
At were committed to providing an inclusive environment for our team and our members as we believe that diversity breeds a more innovative creative and caring an equal opportunity employer. Everyone who applies to will be considered for employment without attention to race age ethnicity religion sexual orientation gender family or parental status or disability status. Ready to join the way Were excited to hear from you. Heres our Privacy Policy by applying for this job you accept how we will use your data.
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
We take the hard work out of working happy. Our spaces blend exceptional service vibrant communities and all-inclusive amenities giving our members everything they need to focus on what really matters.But its not just our members who love Work.Life. We want it to be the best career o ... View more
