Customer Success Manager European market noCRM Full remote CDI

Positive is a fast-growing tech group specializing in B2B SaaS helping marketing teams grow smarter. We bring together several innovative brands around a common ambition: to become the European benchmark in MarTech. The groups 400 employees based in France Germany Italy Spain and Poland support our customers in 80 countries. Find out more here!

part of Positive Group is a dynamic and fully remote SaaS company empowering over 15000 salespeople in 80 countries. Our lead management software has become the go-to solution for sales teams around the world.

Our users love us because were not a complex CRM we focus on what salespeople actually need.

Youll be joining a diverse and passionate team that cares about the product our customers and each other. Were ambitious collaborative and believe in working smart (not just hard).

Excited to help salespeople thrive across Europe Apply now and show us why youre the perfect fit

As a Customer Success Manager we are seeking a motivated and customer-centric person to join our Customer Success team in the European market helping our French and English speaking customers grow their businesses using our product

Your main missions are:

• Act as the regional representative for noCRM across Europe managing relationships with key customers.

• Own the end-to-end customer journey across your portfolio: onboarding adoption success and renewals.

• Identify new business opportunities and be accountable for expansion MRR and retention KPIs.

• Be directly responsible for renewals churn prevention and expansion revenue (upsells cross-sells).

• Run onboarding sessions product walkthroughs weekly webinars and QBRs with customers when needed.

• Monitor usage data and customer health scores to proactively prevent churn.

• Share feedback internally and help build better processes content and automations for your region.

• Lead or contribute to CS-related internal projects (automation AI onboarding flows etc).

• Work closely with Marketing Product and Support to bring improvements.

Experience:

• Ideally based in France or in Europe with similar timezone and fluent in French and English (mandatory). Most of your portfolio will be French customers so youll need to be fluent in that language.

• 24 years experience in Customer Success or Account Management in SaaS.

• Youre customer-focused but also commercial-minded and comfortable discussing value & renewals.

• Comfortable managing a portfolio of customers with different lifecycle stages.

• Self-motivated with the ability to work independently and efficiently in a remote setting.

• Strong communicator and relationship-builder especially in remote environments.

• Organized data-driven and eager to work on processes and automation.

• Passionate about workflow improvements and tech tools like Zapier Notion VoIP CRMs Gleap or Intercom.

• Bonus points if you speak Portuguese/German or other languages or have led success/expansion projects before.

What we offer you

Location & Remote Work

• Fully remote position

• Annual retreats: Meet our team in real life once a year in different locations (from Madrid to Rio de Janeiro who knows what comes next!)

• Work with a product that 11000 users around the world rely on to manage their sales and grow their revenue.

• Freedom and ownership to grow your region: your voice counts and your impact is real.

• Be at the heart of product decisions the CS team is closely connected to Product.

• Remote-first culture that values async communication and flexibility.

• Work with a multicultural team from ... and growing!

• Opportunity to grow within the company and the group with potential to evolve into more senior roles in Customer Success.

Our Recruitment Process

Please send us your CV in English.

Step 1 Introduction Call (x min video) with Name Title. An opportunity to discuss your background and aspirations and to give you more details about the position and Positive.

Step 2 Interview (x min video or in-person) with Name Title your direct manager. A time to deepen your skills and imagine how you could work together.

Step 3 Practical Case / Technical Test. You will step into the shoes of a Job Title by completing a task (within x days). This allows us to evaluate your skills and gives you the opportunity to see if you like this type of work. Then debrief with names and functions of interlocutors (x min video or in-person).

Step 4 Interview (x min video or in-person) with Name Title. Explain the reason.

Throughout the process Alexia Talent partner will remain in contact with you and will be your main point of contact.

We have talked a lot about us Now we want to know more about you!

We look forward to receiving your application.

Onboarding

You will receive the schedule for your first week before D-day to know about the training sessions planned meetings and immersion times. The HR team will welcome you for the first hour to answer your questions and manage