Healthcare Advocate, Ohio Care Advocacy Experience Required

Healthcare Advocate Ohio Experience Baba

Baba is seeking an experienced and compassionate Healthcare Advocate with Care Advocacy Experience to join our fast-growing care navigation and support team. If youre passionate about helping seniors caregivers and their families navigate the complexities of healthcare aging and loneliness Baba is the place to make an impact with purpose.

About Baba Care

Navigating health aging and loneliness is hard. Baba makes it easier by pairing each patient with a real human advocate team that supports them between visitsover simple phone calls and texts no new apps or devices needed.

Baba already helps seniors and caregivers manage appointments billing questions and complex healthcare decisions. Youll plug into that existing infrastructureso you can focus on supporting patients not chasing no-shows or doing endless admin.

Baba is backed by top tier investors and supports thousands of families across assisted living nursing homes and at-home settings.

About the Role

As a Healthcare Advocate at Baba you will play a vital part in enhancing the healthcare experience for our clients. Using your care advocacy skills and experience youll offer guidance and support to patients and their familieshelping them access care clarify provider instructions connect with community resources and reduce barriers to a healthier more independent life.

This is a remote 1099 (contractor) role for an advocate based in Ohio (or familiar with the Ohio state healthcare system). You may choose part-time or full-time engagement.

What Youll Do

• Develop trusting relationships with patients grounded in listening respect and clarity.

• Assess the whole person medical social and environmental factors to pinpoint barriers and needs.

• Create individualized care plans that integrate medical social and behavioral supports.

• Support patients across a range of needs including:

  • Connecting to local services (transportation meal delivery home care social supports)

  • Analyzing medical bills and helping with claim appeals or explanations

  • Identifying medication cost savings co-pay assistance or formulary options

  • Linking to social support networks (caregivers community programs peer groups)

  • Organizing and maintaining medical records care histories and provider communication

  • Coaching and supporting patients on best practices for managing conditions and navigating care

• Document interactions observations and patient progress in Babas systems with clarity and timeliness.

• Collaborate with clinical product and operations teams to optimize workflows escalate complex issues and refine the patient experience.

• Provide feedback on platform features tools and processes to improve Babas care copilot capabilities.

What You Bring

• 3 years experience in care management patient advocacy case management or clinical social work (especially working with older adult or Medicare populations).

• Familiar with the Ohio Healthcare system (providers payors state benefits programs)

• Solid knowledge of Medicare rules eligibility benefit structures claims and appeals.

• Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations.

• Empathy patience and strong communication skills you can explain complex things simply.

• Comfort working with digital tools EMRs / care-management software and adapting to new tech.

• Commitment to continuous improvement youll raise issues suggest solutions and help refine Babas model.

• Organized proactive and able to juggle multiple priorities without losing quality.

Why Join Baba

• Help build a new kind of care model merging tech humanity to simplify health journeys.

• Work from where you live on a flexible schedule with mission and impact at the core.

• Be part of a lean passionate team driving innovation in how people experience care and caregiving.