Sales Development Representative

Our Mission and who we are

To be the worlds most trusted currency partner

At Lumon we help individuals and businesses move money across borders - smoothly securely and cost-effectively. With operations in 150 countries and support for over 40 currencies we combine competitive bank-beating exchange rates with a personal human touch.

Whether its buying property abroad managing international business costs or sending money home every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs.

Were regulated by the FCA and the Central Bank of Ireland handling billions in transfers each year for over 70000 private clients and 2500 businesses. Backed by Pollen Street Capital were in an exciting phase of growth - scaling across Europe and expanding our tech and services.

The Client Engagement Team

Our Client Engagement team acts as the bridge between our clients and the services we provide. Were the first voice clients hear and the ongoing support they rely on. Whether its guiding new customers through onboarding or helping long-standing clients navigate our services. The team is collaborative fast-paced and genuinely invested in building strong relationships.

In a nutshell

In this role youll be working exclusively with prospective client enquiries generated through our partnership with Rightmove the UKs largest property portal. These are individuals who have shown interest in buying property overseas - giving you a valuable starting point for meaningful conversations. Your primary focus will be to reach out to these prospective clients understand their needs and introduce them to how Lumon can support their international payment requirements.

This is a great opportunity for someone at the beginning of their career who is keen to develop commercial experience in a fast-paced client-facing role.

Were looking for someone who is approachable articulate and genuinely passionate about delivering exceptional customer service. Youll need to be comfortable speaking with new people over the phone with a confident and professional telephone manner that builds trust from the first conversation.

While prior experience in the foreign exchange market is not required an interest in the economy current affairs or global markets will help you quickly get to grips with the industry and have more informed conversations with clients. Full training will be provided so curiosity enthusiasm and a willingness to learn are more important than technical knowledge.

Your day to day will be the following

• Be the first point of contact for new enquiries via key channels - with a specific focus on enquiries provided through our partnership with Rightmove

• Connect with clients at the right time to introduce our services and explain how we can meet their needs

• Build rapport and qualify the clients interest ensuring their suitability for our services

• Open high-quality trading accounts for new customers

• Hit core KPIs around call volume registrations and time on the phone

• Seamlessly handover qualified active opportunities to the dealing team

• Represent Lumons values and professionalism in every interaction

You should apply if...

• A recent graduate or someone early in their sales career who is eager to learn and develop within a sales or client engagement role

• Strong communication skills both verbal and written - confident on the phone and professional in approach

• A proactive attitude - youre someone who takes initiative and is comfortable making outbound calls to prospective clients

• Ability to manage your time effectively stay organised and work towards team and individual goals

• Resilience and motivation - youre comfortable handling objections and see challenges as opportunities to grow

• Minimum of GCSE (or equivalent) passes in English and Maths

Desirable

• Experience in a customer-facing or telephone-based role (e.g. retail hospitality sales or call centre)

• Familiarity with outbound calling or working with warm leads

• Interest in current affairs financial markets or international business

Dont worry if youre new to foreign exchange many of our top performers started with no prior knowledge. If youre curious and coachable well support your growth every step of the way.

The interview process

Our interview process involves three main stages. We promise not to ask you any brain teasers or trick questions!

1. Initial video screen with our Talent Acquisition Specialist

2. 30-minute video interview with the Hiring Manager

3. Final in-person interview with the Hiring Manager and Head of Private Client Revenue

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process please reach out if you do have any specific questions.

Please also let us know if theres any adjustments you need to make your application process easier for you.

Our benefits

• 25 days of annual leave plus bank holiday

• One day off on your birthday

• 2 additional days off for Moments that Matter

• Monthly lunch and social events

• Medicash health scheme

• Cycle to work scheme

• Season ticket loan

• Salary Sacrifice Pension

• 4x Life Assurance

Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race colour ancestry religion sex sexual orientation age marital status disability or gender identity.