NiCE CXone Architect

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

NiCE CXone Architect
Dallas or Remote
Long Term Contract

Architect with NiCE CXone. Location is preferred as Dallas but open to US or Canada.

Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage.

Looking for experience in

Design Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
Develop High Level Design and Low Level Design including data flow diagrams and routing plans.
Ensuring scalability high availability disaster recovery and compliance in architecture
Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM analytics and telephony systems using REST/SOAP/Webhooks
Support telephony integrations
Create migration roadmaps cutover plans risk mitigation strategies and fallback options.
Ensure adherence to best practices for performance security compliance regulatory standards.
Conduct architectural reviews validate solution designs and approve integrations/scripts developed
Drive AI/automation/analytics enhancements across the CX stack
Evaluate new features and roadmap updates to adopt in the environment
Work with cross-functional teams to resolve issues related to architecture integrations routing or performance
Continuous improvement by monitoring and measuring system performance identify improvements (routing optimization automation analytics).

Optimize system performance and troubleshoot complex issues.
Provide guidance on CXone modules: ACD IVR WFM QM Analytics Digital Channels.

Liaison with client provide consulting for cloud migration and CX transformation.
Implement best practices for code quality and maintainability.
Lead root cause analysis for platform issues and critical incidents

NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is preferred as Dallas but open to US or Canada. Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage. Looking for experience in Design Develop NICE CXone architecture a...