EHR Helpdesk Analyst 1st Shift
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Job Location:
North Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
| 1st | 7 AM 3:30 PM |
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
- Provide support for Epic applications workflows access printing and integration issues.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application account and workflow issues related to Epic and other clinical systems.
- Provide basic remote desktop support for computers printers mobile devices and peripherals across all facilities.
- Assist users with account provisioning password resets Epic access requests and basic application troubleshooting.
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
- Assist with Epic user account provisioning role changes template assignments and security access requests.
- Participate in go-live support and system upgrade events including Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics application analysts and technical teams to ensure coordinated support.
- Maintain documentation knowledge base articles and standard operating procedures.
- Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
- Support change management and scheduled downtime communications as needed.
- Ensure adherence to HIPAA security and IT governance policies in all technical activities.
- Escalate critical issues and downtime events according to established protocols.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. | Required | 2 | Years |
| Proficient with ServiceNow or other enterprise ticketing systems. | Required | 2 | Years |
| In-depth understanding of EHR platforms (e.g. Epic Cerner Allscripts). | Required | 2 | Years |
| Epic certification in one or more modules (e.g. EpicCare Ambulatory Security or Service Desk). | Highly desired | 0 | |
| Experience supporting Epic applications (e.g. Ambulatory Inpatient ASAP or HIM). | Highly desired | 0 |
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
