Global Services Delivery Lead

McLean, MD - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.

has a client seeking a Global Services Delivery Lead to join their team. The Global Delivery Services Lead plays a critical role in building scaling and optimizing our Global Delivery Center (GDC) ecosystem. This leader will establish the foundational processes governance and operational standards required to successfully stand up and expand regional GDC locations with a strategic goal of growing the global delivery workforce to 500 resources. The ideal candidate is a seasoned IT shared services expert with proven experience standing up multi-region delivery centers transitioning service portfolios and driving operational excellence at scale. This role requires exceptional communication strong executive presence and the ability to influence and collaborate with senior leadership across the organization.

Required Skills : Required 10 years of experience in IT service delivery shared services global operations or managed services environments. Proven track record in building or scaling IT shared services or global delivery centers across multiple regions. Strong understanding of ITIL-based operations global service delivery and multi-tower integration. Exceptional communication presentation and executive-level influencing skills. Fluent and professional English - verbal and written. Demonstrated ability to work in complex multinational environments and collaborate effectively with senior leadership Preferred Experience in nearshore/offshore delivery models. Background in enterprise-level IT operations (Service Desk Infrastructure Cloud Security Applications etc.). Experience in high-growth environments with large-scale ramp-ups (200-500 resources). PMP ITIL or similar certifications are a plus. Personal Attributes Strong executive presence with the ability to lead strategic discussions at the Director and Managing Director level. Highly collaborative diplomatic and influential-able to align diverse teams toward common goals. Structured process-oriented and able to build scalable operational frameworks. Comfortable working in fast-paced environments with aggressive growth targets. High degree of cultural awareness and ability to operate across multiple geographies

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No