Verint System Administrator

Chantilly, VA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Verint System Administrator

Job Summary

The Verint System Administrator is responsible for the installation configuration maintenance and optimization of Verint systems and supporting infrastructure. This role ensures high availability performance and compliance of the Verint environment enabling secure and reliable voice and screen recording across the enterprise. The administrator will work closely with IT Infrastructure Networking Security and Operations teams to support business-critical systems and maintain overall platform stability.

Key Responsibilities

Verint Platform Administration

Administer configure and maintain Verint servers applications and related components
Monitor system performance recording health storage utilization and application availability
Perform routine audits of data retention policies and system logs
Apply Verint patches hotfixes and version upgrades in coordination with vendor support

System Maintenance & Support

Troubleshoot Verint platform issues including outages integration failures and performance degradation
Provide Tier 2 / Tier 3 support for Verint-related incidents and escalations
Manage storage tiers archiving processes and retention schedules to meet compliance requirements
Ensure backup and disaster recovery configurations are properly implemented and maintained

Integrations & Infrastructure

Support and maintain integrations with voice platforms such as SIP VoIP PBX and SBCs
Work with network and telecom teams to validate call flows routing and trunk configurations impacting recording
Monitor Windows Server OS health security patches and hardware performance
Support multi-server clustered and redundant Verint environments

Security & Compliance

Ensure Verint systems comply with organizational security standards and regulatory requirements (PCI SOX HIPAA FINRA as applicable)
Manage user access roles permissions and audit logging
Support legal hold requests retention enforcement and compliance-related exports

Documentation & Process Management

Develop and maintain system documentation SOPs runbooks and architecture diagrams
Create knowledge articles for support teams and operational partners
Participate in incident response root cause analysis and continuous improvement initiatives

Qualifications

Required

3 5 years of experience administering enterprise systems contact center platforms or recording solutions
Hands-on experience with Verint platforms (WFO Playback Impact 360; versions v15.x / v7.x preferred)
Strong experience with Windows Server environments
Working knowledge of SQL Server (basic queries logs and troubleshooting)
Understanding of VoIP/SIP technologies call routing SBCs and telephony protocols
Experience supporting multi-server clustered or high-availability environments
Strong troubleshooting analytical and documentation skills

Preferred

Experience with Verint Centralized Management (CM)
Familiarity with cloud or hybrid Verint deployments
Experience with VMware or other virtualization platforms
Scripting experience (PowerShell preferred; Python a plus)
Verint certifications or formal training

Soft Skills

Strong communication and collaboration skills
Ability to manage multiple incidents and prioritize effectively
Comfortable working in compliance-driven environments
Detail-oriented with a customer-focused approach

Job Title: Verint System Administrator Job Summary The Verint System Administrator is responsible for the installation configuration maintenance and optimization of Verint systems and supporting infrastructure. This role ensures high availability performance and compliance of the Verint environment ...