Sr. Customer Success Manager

MW Partners is currently seeking a Sr. Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• Act as the main point of contact throughout the customer post-sales lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
• Collaborate with senior-level account stakeholders to efficiently implement the customers strategy and roadmap.
• Find opportunities for emerging solutions to streamline workflows enhance creativity and improve productivity
• Partner with Strategic Development to develop targeted adoption strategies and drive active user engagement within customer organizations.
• Deliver an exceptional customer experience through proactive communication orchestrating the right internal resources and effectively using the customer engagement model to meet customer business goals.
• Foster innovation and thought leadership by sharing resources and new ways your customers can use solutions to accelerate and advance their creative process.
• Identify Customer risk and work with Client ecosystem team to create and execute on risk mitigation and get well plans.
• Serve as the voice of the customer internally at Client sharing strategic use cases process improvements and asks back into the internal ecosystem.

Requirements:

• Bachelors Degree and/or relevant work experience
• 10 years of related customer-facing experience in technology success or services (Customer Success Consulting Business Development etc.) Design/creative industry experience a plus
• Shown effectiveness in handling a portfolio of large complex and strategic enterprise customer accounts at a senior level
• Deep understanding of the challenges and opportunities faced by enterprise visual communicators
• Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly
• Exceptional interpersonal presentation and communication skills both verbal and written
• Strong relationship-building abilities adept at securing consensus and fostering trust with both customers and internal partners
• Existing knowledge of software in digital marketing and/or digital media space
• Expert at program management within large organizations helping to inspire change across groups by engaging key partners
• Validated experience with account planning & customer success plans
• Effective at leading executive C-level discussions presentations meetings and workshops
• Flexibility to travel (approx. 20%)

For a confidential discussion or to find out more contact Snehita on or apply now.