Desktop Support Specialist

Dane County, WI - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: : Desktop Support Specialist

Location: - DeForest WI Day 1 Onsite

Job Description:

Provide on-site technical support and troubleshooting for hardware software and network issues.
Install configure and maintain computer systems and network peripherals.
Diagnosing and resolving technical issues promptly and efficiently.
Support end-users by providing training and guidance on using IT systems.
Implement and follow IT policies and procedures to ensure compliance.
Maintain detailed records of technical issues solutions and maintenance activities.
Collaborate with other IT staff to ensure holistic support for the IT infrastructure.
Upgrade and repair hardware and software systems as necessary.
Travel to location to provide technical support on-site.
Troubleshoot network and server issues with relevant teams.
Work on user tickets and resolve on Priority.
Troubleshoot on all devices at the site and working with relevant teams on upgradation.

Qualifications

Associate degree in Information Technology or related field preferred.
Experience in IT support or a similar technical role.
Strong understanding of computer networks hardware and software.
Proficiency in diagnosing and troubleshooting technical issues.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.

Skills

Hardware troubleshooting
Software installation
Network configuration
Technical support
Customer service
Problem-solving
Time management
Communication
Windows and Mac OS proficiency
Basic cabling knowledge

Role: : Desktop Support Specialist Location: - DeForest WI Day 1 Onsite Job Description: Provide on-site technical support and troubleshooting for hardware software and network issues. Install configure and maintain computer systems and network peripherals. Diagnosing and resolving techni...