End-User Support Analyst (L1L2 Help Desk, Office 365, ServiceNow, Hardware Imaging)

Delmar, NY - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title :End-User Support Analyst (L1/L2 Help Desk Office 365 ServiceNow Hardware Imaging)

Location: Delmar NY Onsite

We are currently seeking candidates who meet the following qualifications

Qualifications:

Proven experience providing Level 1 and Level 2 help desk support to end users via phone email and in-person assistance.
Hands-on experience setting up and configuring end-user workstations including telephones monitors keyboards mice and laptop docking stations.
Experience supporting Microsoft Office 365 applications including Outlook Word Excel and PowerPoint.
Skilled in diagnosing troubleshooting and repairing HP and Xerox multi-function printers and devices.
Experience supporting and assisting users with WebEx conferencing tools including meeting setup and troubleshooting.
Working knowledge of ServiceNow IT Service Management (ITSM) workflows including ticket monitoring task assignment search and reporting functions; familiarity with NYS ITSM preferred.
Experience performing laptop imaging configuration and deployment.

If you meet these qualifications please submit your application via link provided in LinkedIn.
Kindly do not call the general line to submit your application.

Job Title :End-User Support Analyst (L1/L2 Help Desk Office 365 ServiceNow Hardware Imaging) Location: Delmar NY Onsite We are currently seeking candidates who meet the following qualifications Qualifications: Proven experience providing Level 1 and Level 2 help desk support to end users via phone ...