Organizational Change Management (OCM) Lead

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Organizational Change Management (OCM) Lead

Location: Hyderabad/Bengaluru/Pune

Employment Type: Full-time / Contract)

- Role Overview/Job Responsibilities

The OCM Lead for the Desktop Application Packaging program is responsible for driving user adoption minimizing resistance and ensuring business readiness during application packaging standardization and deployment initiatives.

This role bridges technology change and people change ensuring that end users application owners and support teams are prepared informed and confident throughout the transition.

Key Objectives

Enable smooth adoption of newly packaged standardized and modernized desktop applications

Reduce productivity disruption during application rollouts and upgrades

Drive positive user experience during workspace transformation

Ensure all stakeholder groups are change-ready

Key Responsibilities

1. Change Strategy & Planning

Define and own the OCM strategy for the desktop application packaging program

Assess organizational change impacts across:

End users

Application owners

L1/L2/L3 support teams

Business stakeholders

Develop change roadmaps readiness assessments and adoption metrics

Align OCM activities with overall program and release schedules

2. Stakeholder Impact & Readiness Management

Identify impacted user personas and business units

Conduct change impact assessments for:

Application upgrades

Application retirements

Packaging format changes (MSI MSIX)

Deployment model changes (manual self-service)

Define mitigation plans for high-impact user groups

Track readiness and adoption risks

3. Communication Management

Design and execute a structured communication plan including:

Awareness campaigns

Release announcements

Application change notifications

Downtime and impact advisories

Develop user-friendly communication artifacts:

Email templates

FAQs

Release notes

In-app or portal notifications

Ensure messaging is consistent timely and business-focused

4. Training & Enablement

Define training strategy for different audiences:

End users

Service desk teams

Application support teams

Develop or coordinate:

Quick reference guides

How-to videos

Knowledge base articles

Ensure L1/L2 teams are enabled before go-live

Drive self-service adoption for application requests

5. Adoption & Experience Management

Define adoption KPIs:

App installation success

Reduction in incidents

Self-service utilization

User satisfaction (CSAT)

Capture and analyze user feedback post-deployment

Partner with technical teams to resolve adoption blockers

Support continuous improvement of the end-user experience

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.