Desktop Support

Mesa, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

Our client is looking for a contract Service Desk Support II who is responsible for providing excellent customer service by addressing and resolving a variety of IT-related incidents and requests by documenting and escalating incidents as necessary. This is an on-site 5x a week role for two months.

Responsibilities:

Provide initial front-line support by researching resolving and responding to all calls emails chats walk-ups and self-service requests in a professional and timely manner.
Provide Tier 1 support for Microsoft cloud-based back-office systems
Identify persistent problems and recurring failures and work with the Engineering team to drive them to resolution.
Document troubleshooting steps hardware specifications and software versions
Understand LAN WAN & voice network environments routing protocols various technology architectures including TCP/IP DHCP DNS LAN WAN Wireless VPN
Able to lift pull push climb twist and reach when dealing with computer equipment including computers monitors and printers.

Requirements:

Excellent customer service telephone etiquette and interpersonal skills.
2 to 5 years experience in Desktop Support including experience with Microsoft Office and Office 365 Active Directory Users and Computers TCP/IP DNS and DHCP.
Experience in Windows 10/11 and macOS operating system administration.
Must be comfortable providing high-level desktop/application support to VIPs and executives.
Strong verbal written and visual presentation skills.

Pay Transparency: This role pays $30 to $37 an hour based on skill and experience.

***No visas or sponsorships are available for these roles.

***No C2C (Corp to Corp) opportunities.

***No 1099s

Overview: Our client is looking for a contract Service Desk Support II who is responsible for providing excellent customer service by addressing and resolving a variety of IT-related incidents and requests by documenting and escalating incidents as necessary. This is an on-site 5x a week role for ...