Call Center-Member Service Representative

The Member Service Rep will provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional responsive and addition this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.

Essential Functions

• Member Sales & Service:
  • In order to build and retain member relationships the representative must answer incoming calls from members accurately answer inquiries and troubleshoot problems.
  • Members must be verified using the processes and procedures in place minimizing fraudulent activity. Representative possesses the skill to identify and escalate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries.
  • MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the members needs. Products and services include but are not limited to: investment services online banking and credit the area of credit cards the representative will obtain the skillset to submit both consumer and business credit card applications.
• Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training side by sides quality control sessions online BVS courses and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

Qualifications :

• High School Diploma/G.E.D. or equivalent.
• 6 months of customer service experience. 
• Previous inbound phone experience preferred.
• Previous sales experience preferred.
• Previous financial institution experience preferred.
• Bondable.

Technical or Specialized Knowledge/Skills:

• Excellent Customer Service focus.
• Strong proficiency in relevant credit union products offerings and resources.
• General understanding of typical products offerings and resources within the banking/credit union environment.
• Must have proficient computer skills including the ability to use Windows Microsoft Word and Office.
• Ability to complete multiple tasks utilizing various databases concurrently is required.
• Strong communication and writing skills.
• Organizational skills required.
• Typing computer and ten-key required.
• Symitar experience strongly preferred.

Additional Information :

The pay range for this position is: $19.25 - $23.50 (S11) plus monthly incentives.
Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation Sick Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 3/23/2026. Please submit your application at your earliest convenience to be considered.

Remote Work :

No

Employment Type :

Full-time