ITSM Specialist Senior

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Travel Expenses $5000.00

NOTE

Travel: The resource will be required to travel to multiple dispatch centres/CACCs across the province to provide project support and to coordinate and remediate telephony and radio equipment in order to implement the PSRN solution. Expenditures/reimbursements for travel will be in accordance with the Travel Meal and Hospitality Expenses Directive.

Assignment Type: This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Extension/Amendment Attestation:

Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value including any extension options set out in the original SOW.

HSC may exercise its option to extend the SOW beyond October 5 2027 provided that the Master Service Agreement is extended or a new Master Service Agreement is in place beyond April 5 2027. Any such extension shall be on the same terms conditions and covenants as those contained in the SOW.

Experience and Skill Set Requirements

Service Management and Coordination Skills

Demonstrated experience in I&IT service management.

Demonstrated experience building and maintaining detailed schedules in MS Project ensuring activities are tracked to completion.

Experience with meeting facilitation meeting minute creation action item tracking & follow-ups.

Experience working independently and with both the business and technology teams.

High level of proficiency in MS Project Word Excel PowerPoint and Visio.

Experience in ITIL methodology

45%

Communication and Relationship Management

Excellent verbal and written communication skills.

Demonstrated experience creating and maintaining project management artefacts such as risk issue & action logs briefing notes status reports presentations project communications and meeting minutes.

Professional interpersonal skills to collaborate with a wide variety of technical and business stakeholders.

Exceptional facilitation negotiation and consultative skills

30%

Analytical & Problem-solving skills

Excellent analytical problem-solving and decision-making skills.

Experience gathering data performing analysis and building reports to support decision-making on project scope schedule cost data

Experience reviewing and ensuring submitted documentation is complete and accurate.

A team player with the ability to coordinate multiple tasks with competing priorities and strict deadlines

25%

MUST HAVES:

Please see Experience and Skill Set Requirements

Travel Expenses $5000.00 NOTE Travel: The resource will be required to travel to multiple dispatch centres/CACCs across the province to provide project support and to coordinate and remediate telephony and radio equipment in order to implement the PSRN solution. Expenditures/reimbursements for ...