Telecommunication Analyst III (Remote)

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Telecommunication Analyst -III (Remote)

Location: Madison WI

Duration: 12 Months

Job Description:

Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones cellphones and other video conferencing solutions.

Provides technical assistance in support and preparation of telecom technologies primarily focused on telecommunications infrastructure management deployment and maintenance. Requires working knowledge of and experience with networking mobile desk phones and desktop technologies including but not limited to desktop applications smart phones (iOS) VoIP and PBX telecom systems. Must be able to work independently or as part of a -state day travel in State-owned vehicles is expected. Occasional long hours are possible but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the client.

The client telecom group manages:

Cisco infrastructure and endpoints
Mitel VoIP PBX and ACD
Telecommunication Company management
Tablet Support
Smart phone support
InTune
AirWatch
Apple Business Management
Video Conferencing Account Management

Minimally qualified applicants must have:

Working knowledge of Telecommunication concepts such as SIP H323 and other VoIP technologies
Working knowledge of Networking concepts
Experience with Cisco phones and infrastructure

Required Skills & Years of Experience: 2 5 Years

Video Conferencing infrastructure and endpoints management
Unified Communications Systems (Webex PBX ACD etc.)
Mobile device support and Management
Networking Concepts (CUBE SBC SIP H323 VoIP etc.)
Customer Service
Working knowledge of iPhones and iPads
Strong customer service skills
Ability to work in a fast-paced environment

Preferred vendor Experience:

Cisco Webex
USCC
Verizon
AT&T (FirstNet)
Mitel
Zoom
AirWatch
Apple Business Management
Microsoft

Required soft skills:

Ability to work independently but in a team environment-
Able to meet deadlines
Punctual
Ability to multi-task and balance their workday
Ability to troubleshoot complex problems and determine a solution

Job Title: Telecommunication Analyst -III (Remote) Location: Madison WI Duration: 12 Months Job Description: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and instal...