Senior Manager Client Onboarding & Advisory Engagement

Client Services provides industryleading operational support to Visas clients worldwide. With deep expertise and customer insight we help shape the design development and successful deployment of Visa products and services acting as trusted partners in supporting and growing our clients businesses.

The CEMEA Client Licensing and Configuration team is central to this missionsafeguarding the integrity of the payment system and enabling clients to launch and expand their electronic payment businesses. The team grants Visa licenses to operate conducts onboarding and due diligence and manages lifecycle events such as sponsorship changes legal or ownership updates license upgrades downgrades and terminations. As Visas business continues to grow we are seeking a dedicated individual to support new strategies and client expansionplaying a key role in onboarding more clients and shaping the future of electronic payments.

What a Senior Licensing Consultant Does at Visa:

A Senior Licensing Consultant is a strategic clientfacing expert responsible for programmanaging the endtoend onboarding of new clients while advising on complex licensing requirements across the CEMEA region. This role requires deep knowledge of Visa Bylaws Visa Rules eligibility criteria and regulatory frameworks to guide clients through highimpact licensing scenarios with clarity accuracy and confidence.

You will act as the primary point of contact throughout the licensing and onboarding journeysetting clear expectations managing milestones resolving complexities and coordinating crossfunctional stakeholders to ensure a seamless and compliant onboarding experience.

As a senior member of the Licensing team you are expected to identify risks early propose innovative solutions drive continuous improvements and elevate the quality speed and consistency of client onboarding. Your consultative guidance shapes a strong first impression for new clients strengthens Visas value proposition and contributes to the strategic growth and integrity of Visas ecosystem.

In this role you are expected to:

• Serve as the single point of contact for complex and strategic licensing and onboarding engagements providing proactive advisoryled guidance that sets clear expectations and strengthens client relationships.
• Programmanage the endtoend licensing and onboarding journey for new clients global applicants and multimarket programs ensuring smooth coordination risk management and timely completion of all requirements.
• Lead bespoke highimpact client engagements including new market entry initiatives regulatorfacing licensing applications and global client onboarding programs.
• Work closely with clientfacing teams to provide upfront licensing advice to prospective and current clients ensuring they are wellprepared and positioned for a successful onboarding experience.
• Coordinate with Onboarding Implementation and crossfunctional teams to enhance the client experience streamline steps and align service offerings across markets.
• Support licensingrelated queries ensuring clients and internal teams receive timely and accurate guidance.
• Monitor licensing workstreams across key stakeholdersCompliance Credit Settlement Risk and Risk Managementwhile maintaining accurate progress updates in OneCRM Dynamics.
• Provide expert consultation using indepth knowledge of Visa Bylaws Visa Rules eligibility criteria and regulatory requirements helping clients navigate complex or unusual scenarios.
• Present licensing processes timelines and expectations to clients and internal stakeholders; create or tailor materials to improve clarity transparency and alignment.
• Identify unusual cases or potential risks and escalate to management with informed recommendations for resolution.
• Analyze business trends and emerging patterns providing recommendations to leadership on areas requiring process refinement or policy reconsideration.
• Alert leadership to cases falling outside established policy or situations requiring heightened customer attention or senior intervention.
• Deliver training and knowledgesharing sessions to new staff partners and internal requestors to build organizational capability and ensure smooth execution of licensing requests.
• Contribute to system and tool enhancements by providing business requirements participating in crossteam discussions and conducting user acceptance testing.
• Maintain and manage Licensing communication channels and resources to ensure accuracy clarity and a clientcentric experience.
• Actively drive continuous improvement identifying opportunities to enhance speedtomarket reduce complexity increase consistency and elevate the onboarding experience in line with CS 2030 goals.

Why This Is Important to Visa:

As the expert front line for Licensing this role shapes Visas first impression with new clients and orchestrates alignment across internal and external stakeholders. By responding to market changes shaping the licensing vision and driving coordinated implementation the Senior Licensing Consultant ensures seamless compliant onboarding and unlocks new revenue streams. This strategic advisoryled role strengthens client partnerships supports business growth and positions Licensing and Client Services as key drivers of value and expansion in the CEMEA region.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

What Will Help:

• Deep knowledge of the payments industry and Visas business
• Expertise in end to end licensing processes and underlying business drivers
• Ability to synthesize technical and regulatory information into clear business guidance
• Experience with Visa databases and workflow tools (VCIS OneCRM VCLM)
• Strong customer centric mindset with an ability to improve internal processes
• Understanding of global frameworks and how they apply to local regulatory requirements
• Results oriented approach growth mindset and comfort navigating ambiguity
• Proficiency in the Microsoft Office suite and an AI first mindset

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time