Reservations Sales Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Some key duties for this role will include:

• Process and input reservations following hotel reservations policy.
• Book room reservation requests enter rooming lists and update accurate information in the system
• Answer all calls promptly within 3 rings using specified greeting for hotel in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Maintain an efficient reservations filing system with applicable dates ensuring any past reservations are filed away effectively and in a timely manner.
• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests

Qualifications :

 Your experience skills and attributes include:

• Guest focused personality is essential; experience is an asset
• Computer literate. Prior experience working with Opera Cloud or a related system is a must
• Strong interpersonal and problem solving abilities
• Fluency in English language both written and verbal; additional languages are a plus
• Warm engaging and professional phone manners.
• Education and/or experience in: sales customer service hospitality or tourism is an advantage
• Ability to navigate multiple computer programs simultaneously while conversing with guests.

Additional Information :

What is in it for you:

• ALL Heartist Employee benefit card offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Discounted dry cleaning / laundry services

What are the benefits

Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading training opportunities career planning and benefits such as hotel discounts at over 3500 hotels worldwide global partnership discounts (including Medibank Europcar Samsung and many others) and so much more.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Part-time