CX Strategy & Business Operations Internship Barcelona (June July 2026)
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Since 2015 papernest has been transforming the way people manage their contracts making subscription management and switching simple through one smart intuitive platform.
We have supported more than 2 million customers across France Spain and Italy. Along the way we have continued to invest in new verticals establishing papernest as a high-performing innovative and competitive scale-up in a fast-growing market.
With over 900 employees we are strengthening our position as a European market leader.
As a Customer Experience (CX) Strategy & Business Operation intern you will play a crucial role in supporting the CX teams strategic initiatives to enhance customer satisfaction and operational efficiency across the organization.
Working across 3 markets and 5 verticals youll support the development of our Voice of the Customer program to systematically capture and act on customer feedback to contribute to process improvements tool implementation cultural change service premiumisation and NPS improvement.
Reporting to the Head of Customer Experience your contributions will create a significant impact by driving data-driven decision-making and cross-functional alignment throughout the company from June 2026 for 6 months.
Your responsibilities :
Reporting directly to the Head of Customer Experience you will have a cross-functional and analytical role:
Performance Management: You will build and analyze dashboards (SQL Tableau) to track key KPIs (NPS/CSAT resolution rate productivity) for internal surveys.
Operational Strategy & Voice of the Customer (VoC): You will identify friction points in the customer journey and propose concrete solutions (automation process redesign).
Stakeholder Engagement: Collaborate closely with operational managers to ensure the smooth adoption of new strategies and drive organizational change.
Project Management : Support and assist in the deployment of new tools and innovative working methodologies for our international Customer Experience teams.
Market Research & Benchmarking: You will analyze best practices in the market to ensure papernest remains at the forefront of CX innovation.
Your profile :
Educational Background: Currently enrolled in a Masters MBA or Business School or a related field
Analytical: Youre not afraid of numbers. Proficiency in Excel or Google Sheet is a prerequisite; having some knowledge of SQL is a (very big) plus.
Problem Solver: Faced with a complex problem you know how to break it down into steps and propose a structured solution.
Languages: You are fluent in English (international context required). Spanish or French are a plus.
Mindset: You are independent proactive resourceful and eager to learn in a fast-paced environment.
What we offer :
Evolve in an international and inclusive environment: everyone has a place at papernest and with more than 46 different nationalities its not uncommon here to start a sentence in English and finish it en français o en español
Compensation & partnerships: your talent deserves to be rewarded! Enjoy a competitive compensation for your internship (800 per month). We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Also with your papernest badge you will have access to various partner services (restaurants wellness centers mobility...).
Meals: a healthy and balanced breakfast is offered every Friday!
Career Development: at our company interns are not just photocopy-coffee assistants! As a full-fledged team member youre here to learn but also to share your ideas and implement projects. Youll be supported throughout your journey to maximize your skills and prepare for your future.
Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.
Hiring process:
First call with Camille Talent Acquisition specialist (30 minutes)
Business case
Last step with Nawelle Head of Customer Care (1h)
Interested in this challenge
Then dont hesitate any longer; we look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability you have a place with us. Our selection processes are designed to be inclusive and our work environment is adapted for everyone.
We particularly encourage applications from women. Even if you feel that you do not meet all the criteria outlined in this job posting know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application as parity and diversity are essential assets for our success.
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
At papernest, we believe life is too short for paperwork.Our free digital platform allows users to centralize, optimize, subscribe to, and cancel all their contracts in just a few clicks: electricity, internet, insurance, and more. And this is only the beginning. From streaming servic ... View more
