Collections Facilitator
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Collections Facilitator
Join a fast-paced UK-linked fintech environment supporting SME growth
Hybrid Cape Town (AfricaWorks Bree Street) R20000 R25000 9am 6:30pm SA time
About Our Client
Our client is a dynamic UK-based financial services company that supports small businesses through innovative cash advance solutions. Operating from Cape Town their local support team plays a critical role in servicing clients and internal teams across international markets. This is an opportunity to be part of a professional high-performing environment with impact across multiple operational areas.
The Role: Collections Facilitator
This role supports the London collections team and multiple sales offices with administrative operational and customer service functions. The primary objective is to ensure that repayments are collected via customers card revenue or direct debit platforms and that all supporting processes are completed efficiently accurately and with excellent customer service.
Key Responsibilities
- Minimum 12 years experience in collections accounts receivable or financial administration
- Facilitate redirection of card terminals completing documentation and liaising with acquirers
- Investigate and resolve terminal redirection failures delays or removals
- Monitor Direct Debit reports identify payment issues and arrange reinstatements or catch-up payments
- Communicate with merchants to obtain authorisations and resolve payment issues
- Maintain accurate CRM (Salesforce) records and generate reports for collections performance
- Call and email customers to complete redirection and direct debit processes
- Collaborate with internal teams (Sales Underwriting Collections Ops) to support repayment performance
About You
- 12 years experience in collections or financial administration
- Strong communication skills (written and verbal)
- High attention to detail and ability to multitask under pressure
- Proficient in Excel and CRM tools (Salesforce preferred)
- Proactive solution-focused and able to work independently
- Organised reliable and a team player with a customer-first mindset
- Ability to balance empathy with firmness in customer interactions
- Willingness to occasionally work outside standard SA hours to align with UK business needs
Key Skills
- Experience Working With Students
- Communication skills
- Classroom Experience
- Data Collection
- Adult Education
- Meeting Facilitation
- Calculus
- LMS
- Teaching
- Training & Development
- Exercise Planning
- Remedy
