Service & Experience Designer Intern
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Designing services and experiences that work in the real world
At Fifth Beat service design is about understanding systems not just touchpoints.
We design experiences that align peoples needs organizational processes and business value.
We are looking for a Service & Experience Designer Intern to support multidisciplinary teams in designing human-centered services and end-to-end experiences. This internship is ideal for designers who want to grow in service design experience design and system thinking.
About the Role
As a Service & Experience Designer Intern you will support senior designers researchers and strategists across discovery and delivery phases.
You will contribute to research activities service mapping experience definition and the documentation of insights that inform strategic decisions about the design of new or existing products and services.
This role is suited for students or recent graduates in Service Design Experience Design Interaction Design or similar fields who are interested in understanding how services operate beyond interfaces.
What Youll Do
Service & Experience Design
You will support the team in:
- Build research scripts insight reports
- Mapping user journeys service blueprints and ecosystem maps
- Analyzing touchpoints and service interactions across channels
- Identifying friction points opportunities and improvement areas
- Supporting co-design workshops and collaborative sessions
- Documenting service concepts insights and design rationales
Research & Insight Support
You will:
- Support qualitative research activities (interviews observations usability tests)
- Help organize and synthesize research findings
- Contribute to clear storytelling of insights and experience decisions
Collaboration & Learning
You will work closely with:
- Service & Experience Designers
- UX Researchers
- Strategists
- Developers and Product teams
This will give you exposure to how service design informs strategy delivery and organizational decisions.
Who Were Looking For
- Student or recent graduate in Service Design Experience Design Interaction Design or related fields
- Strong interest in service design and human-centered systems
- Familiarity with tools such as Miro Figma or similar
- Ability to think in terms of journeys systems and relationships
- Curiosity attention to detail and openness to feedback
- Good communication skills in Italian (English is a plus)
Tools & Methods Exposure
You will gain exposure to:
- Tools: Miro Figma Notion
- Methods: Design Thinking Service Design Journey Mapping Service Blueprinting
- Collaboration in multidisciplinary agile teams
What We Offer
- 6-month internship
- Remote & hybrid working model
- Hands-on involvement in real service and experience design projects
- Mentorship and continuous feedback from experienced designers
- A collaborative people-first culture focused on learning and growth
Impact & Growth
This internship is designed to help you:
- Build strong foundations in service and experience design
- Learn how to design services that work at scale
- Understand the relationship between experience operations and business
- Prepare for junior roles in Service Design Experience Design or Strategic Design
You wont just map journeys
youll learn how experiences become real services.
Languages
Italian Mothertongue - English Fluent
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
