Senior Director, Digital Operations NDDC

Hilversum - Netherlands

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

WHO YOULL WORK WITH

The Sr Director Digital Operations is a key leader within Nikes EMEA Nike Direct Digital Commerce (NDDC) organization. The role partners closely with Merchandising Planning Finance Digital Experience Digital Commerce Digital Supply Chain Marketing Integrated Media Global Nike Digital teams and Technology partners. They will lead a team of 120 employees and collaborate with senior leadership across Nikes digital ecosystem.

WHO WE ARE LOOKING FOR

Were looking for a strategic inspiring and highly operational digital leader with deep e-commerce expertise. This person thrives in complexity drives clarity in fast-paced environments and leads with a consumer-first mindset.
They are highly data-driven obsessed with digital excellence and skilled at orchestrating across multiple stakeholders to deliver frictionless consumer experiences. They excel in scaling operational rigor governance and innovation across varied digital functions.

The ideal candidate will have:

Extensive leadership experience in e-commerce and digital operations.
Demonstrated ability to lead and grow large high-performing teams across multiple regions.
Strong commercial acumen and aptitude for detailed problem solving.
A deep understanding of digital KPIs and how to influence them.
Strength in multi-stakeholder leadership and governance.

Experience working across platforms (apps web content payments etc.).
Ability to travel across EMEA

WHAT YOULL WORK ON

You will lead the EMEA Digital Operations team to ensure frictionless premium digital consumer experiences across Nikes full digital ecosystem. Youll orchestrate cross-functional operations optimize processes and elevate Nikes digital service excellence.

In this role you will:

Lead Digital Operations across platform management marketing content operations digital merchandising pricing thirdparty vendor management connected inventory customization and returns & payment operations.
Oversee 120 employees driving 365-day seamless execution across the Nike App SNKRS NRC/NTC.
Ensure excellence in Consumer Services representing the Voice of the Consumer and driving contact reduction.
Own digital incident management: identifying resolving and preventing disruptions to consumer experience.
Lead Nikes evolution toward scalable digital fraud protection solutions.
Drive cross-functional collaboration and foster a culture of innovation ownership and operational excellence.
Partner closely with global teams to deliver digital transformation programs and complex capability builds.

The deadline to submit applications is February 3rd

Required Experience:

Exec

WHO YOULL WORK WITHThe Sr Director Digital Operations is a key leader within Nikes EMEA Nike Direct Digital Commerce (NDDC) organization. The role partners closely with Merchandising Planning Finance Digital Experience Digital Commerce Digital Supply Chain Marketing Integrated Media Global Nike Digi...