IT Delivery Coordinator
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Ireland Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
This is a hybrid role requiring the successful candidate to attend our Tralee office.
Role Description
Role Objectives
- Maintain consistency and accuracy of service delivery data across incidents requests walk-up activity project tasks and device asset records.
- Produce recurring operational reports and trend analyses including support volume workload distribution and support quality.
- Analyze ticket trends and user feedback to identify and address knowledge gaps.
- Create executive dashboards for service planning staffing and improvement initiatives.
- Coordinate and track desktop-related initiatives (office moves site expansions desk relocations conference room technology builds device refresh cycles workspace setups).
- Maintain structured service tracking (task lists timelines dependencies risks issue logs).
- Partner with channel teams to align implementation schedules and execution timelines.
- Support end-to-end coordination of IT service delivery tasks ensuring timelines and deliverables are met.
- Assist in day-to-day operations related to desktop mobile and workplace technologies.
- Contribute to documentation of service processes delivery plans and continuous improvement reports.
Qualifications and Skills
- Bachelors degree in Information Technology Information Systems or equivalent experience.
- 24 years experience in IT operations analytics/reporting IT project coordination and business analysis in an enterprise environment.
- Ability to analyze operational data to identify trends gaps and improvement opportunities.
- Experience supporting project coordination for office build-out initiatives.
- Data analysis reporting and trend analysis experience within ServiceNow or similar ITSM platforms.
- Familiarity with asset management vendor coordination or process improvement.
Additional Requirements
SMBCs employees participate in a hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
IC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
