Scrum Master Group Digital Product

Job summary

As a Scrum Master you are responsible for driving both delivery excellence and effective ways of working for one of DKSHs Digital products in an Agile environment in close partnership with Business and Technology.

This role calls for a change agent with a strong Agile mindset who looks beyond facilitating ceremonies to influence behaviors decision-making and culture. You will apply Scrum with discipline while flexing coaching approaches and practices based on product context and team maturity with the objective of enabling high-performing outcome-driven and self-managing teams.

General responsibilities

Guides mentors and coaches Scrum Teams on Agile principles and practices to deliver high-quality outcomes not just outputs with a strong focus on customer and business value

Acts as a change agent shaping mindset behaviors and culture by fostering psychological safety accountability transparency and continuous improvement within and beyond the Scrum team.

Coaches teams towards becoming high-performing and self-managing recognizing strengths and areas for improvement and applying appropriate coaching and development techniques to support team growth over time

Ensures Scrum is well understood and applied with discipline while adapting coaching approach and Agile practices based on product context team maturity and delivery needs to progressively guide teams towards becoming high-performing and self-managing.

Facilitates and supports all Scrum ceremonies (Sprint Planning Daily Scrum Sprint Review/Demo Sprint Retrospective) with a strong emphasis on purpose engagement and actionable outcomes.

Identifies removes and escalates team-level and systemic impediments including organizational constraints dependencies unclear ownership or decision bottlenecks working collaboratively with leaders and peers where required

Communicates effectively across Scrum Teams stakeholders and partners to enable alignment shared understanding and informed decision-making.

Coaches Product Owners leaders and stakeholders on Agile mindset outcome-based prioritization realistic planning and sustainable delivery practices.

Works with the Scrum team as well as internal and external stakeholders to influence and drive decision-making and support organizational project or product teams running Agile Scrum

Collaborates with a cross-functional team of development design testing research and business to deliver amazing experiences for the end user

Contributes to the advancement of Agile maturity and ways of working across the organization sharing learnings and improvements beyond individual teams.

Works closely with the Product Owner to position the product as a strategic asset supporting clarity of vision prioritization and value delivery while enabling effective Scrum execution.

Develops a strong understanding of business and technical domains to support meaningful discussions around user needs trade-offs dependencies and delivery risks

Keeps abreast of evolving best practices in Agile product delivery and organizational agility applying relevant insights to improve team and product outcomes.

Champions excellence by consistently shifting focus from activity and velocity to value learning and impact.

Obsessed with excellence in delivering outcomes.

Leadership responsibilities

Leads by example in demonstrating Agile values growth mindset accountability and professionalism setting a high standard for team behaviors and collaboration

Acts as a trusted partner to Product Owners Delivery Leads and stakeholders providing guidance and challenge to support effective decision-making and prioritization

Proactively surfaces risks delivery concerns and organizational impediments early framing issues clearly and constructively to enable timely leadership intervention

Influences without formal authority building credibility through expertise consistency and sound judgment

Creates an environment where teams feel safe to raise concerns experiment learn from failure and continuously improve

Supports the development of Agile capability across teams by sharing practices insights and lessons learned

Demonstrates ownership for team health delivery sustainability and ways of working.

Maintains a balanced view between delivery urgency and long-term capability building advocating for sustainable pace and quality

Functional skills and knowledge

Strong hands-on experience in Agile delivery environments including Scrum and Kanban; Scrum or Agile certification is preferred

Deep understanding of Agile principles with the ability to apply them with structure while adapting coaching approaches to suit different product and team contexts

Strong facilitation coaching and problem-solving skills across multiple levels of the organization

Proven ability to influence without formal authority including coaching Product Owners stakeholders and leaders

Strong capabilities in backlog refinement story slicing estimation retrospectives flow management and delivery metrics with a focus on learning and continuous improvement

Ability to identify patterns risks and root causes across teams and systems rather than addressing symptoms in isolation

Effective stakeholder management skills including navigating ambiguity competing priorities and delivery pressures

Soft skills

Strong communicator with the ability to influence laterally and vertically with clarity and credibility

High learning agility and comfort operating in complex fast-moving environments

Courage to challenge existing ways of working constructively while maintaining trust and strong relationships

Highly people-oriented balancing empathy with accountability

Calm resilient and composed under pressure particularly in environments undergoing change

Collaborative by nature with a strong sense of ownership for both team health and delivery outcomes

Able to perform effectively in high-volume high-velocity environments while maintaining sustainable ways of working