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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

II. Major Responsibilities:
1. Developing a set of goals and objectives in conjunction with the patient based on needs identified by the patient and/or any care plans that exist for the patient.
2. Identifying whether the patient has a comprehensive care plan in place and a current provider responsible for implementing the care plan. This includes but is not limited to Community Partner (CP) primary therapist Residential Rehabilitation Services (RRS) program counselor primary care provider. If the patient consents ensuring coordination and communication with that provider and tailoring activities to the needs in the care plan.
3. Connecting the patient with providers able to develop and implement a comprehensive care plan if the patient does not have any such relationship. Such entities could include a primary care provider prescribing psychiatrist therapist residential program addiction pharmacotherapy providers or a CP if eligible.
4. Supporting the patient in understanding the treatment options available to them including 24- hour programs outpatient options and all FDA approved options for addiction pharmacotherapy.
5. Providing information about and facilitating access to community and recovery supports including supports for families.
6. Assisting the patient in accessing treatment services including but not limited to:
a. Facilitating warm hand-offs to programs by maintaining relationships with addiction providers within the patients geographic area.
b. Navigating insurance issues with patients including identify and explaining in-network and out-of-network providers and advocating with providers and plans on the patients behalf.

All responsibilities are essential job functions.

III. Position Qualifications:
License/Certification/Education:

Required:
1. High school diploma or equivalent.
2. Maintain a valid drivers license that allows for the transport of passengers in a motor vehicle.
Preferred:
1. Bachelors degree in social work psychology or a related field.
Experience/Skills:

Required:
1. Three or more years of active engagement in recovery practices with the last 12 months substance-free.
2. One year of experience working with people in recovery from addiction.
3. Ability to communicate effectively and build positive relationships with patients team members and healthcare professionals.
4. Willingness and ability to work flexible hours including evenings and weekends.
5. Commitment to continuous learning and professional development.
6. Proficient in both written and spoken English.
7. Adept in using Microsoft Word and Excel for documentation record keeping and efficient management of client information.
8. RSNs must possess sufficient knowledge and understanding about treatment and recovery from substance use disorders to fulfill the required activities in the Components of Service section. This includes but is not limited to an understanding of addiction services available for patients and resources available in the geographic area where they will serve patients.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

The Organization reserves the right to modify position duties at any time.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.