Service & Warranty Technician Construction

Charlotte, VT - USA

Yearly Salary: $ 60 - 70

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Home Genius Exteriors has experienced rapid growthscaling from $3M to $200M in just five years. With a goal of becoming a nationwide company by 2030 we are building a team of passionate driven individuals who want to grow alongside us.

Our mission is to deliver A Different Experience for both our customers and our employees. Our energetic culture combined with industry-leading training and development creates a fun fast-paced environment that promotes personal and professional growth. Home Genius Exteriors isnt just a home remodeling companywere building the next generation of business leaders.

About the Role

The Service & Warranty Technician plays a critical role in protecting customer trust company reputation and long-term revenue. This role is responsible for diagnosing repairing and resolving post-installation service and warranty issues while delivering a professional confident and solution-oriented homeowner experience.

If youre detail-driven organized and take pride in getting it right the first time this role is for you. Your day-to-day responsibilities will include:

- Serve as the primary point of contact for homeowners regarding service and warranty needs

- Provide same-day acknowledgment and responses to customer inquiries- Clearly communicate next steps timelines coverage and scheduling expectations

- Set accurate expectations around warranty scope and follow-up requirements- Perform thorough on-site inspections of service and warranty claims- Identify root causes and determine warranty responsibility (workmanship manufacturer or homeowner)

- Capture photos videos measurements and detailed notes for complete documentation- Complete same-day repairs when feasible- Order materials and schedule follow-up visits when needed

- Perform all repairs according to company quality standards and manufacturer specifications

-Submit detailed service notes after each visit including:-- Issue summary and root cause-- Work completed-- Materials required-- Next steps and timeline-

- Maintain accurate job records inventory usage and communication logs

What You Bring

Required:

- Strong technical knowledge of exterior home systems

- Excellent customer communication and problem-solving skills

- High attention to detail with strong organizational habits

- Ability to work independently and make informed decisions in the field

- Comfortable using tablets mobile apps and service management software

- Valid drivers license and ability to travel locally

Preferred

:- Previous experience in home improvement service warranty or repair roles

- Familiarity with windows doors siding roofing or exterior installations

- Experience working directly with homeowners in a service-based role

Whats In It for You:

- $60000-$70000 DOE Monthly Bonuses

- Company vehicle

- Paid training with clear performance expectations

- Growth opportunities within a rapidly scaling organization

- Benefits package

Schedule & Expectations- Same-day customer contact upon assignment

- Appointments scheduled within 2448 hours (based on customer availability)

- On-time arrival with proactive communication if delays occur

Required Experience: