About the position:

The Professional Services Architect (PSA) is an integral part of the professional services organization at Netskope. The PSA functions as an extension to the customers technical general each PSA is assigned to several customers for an extended period of time from a few months to possibly one or more years.

The PSA may have to perform their duties at the customers location. The PSA working closely with the assigned Technical Project Manager (TPM) Professional Services Engineer(s) (PSE) and where applicable Technical Account Manager (TAM) focuses on ensuring Netskope solution roll out design deployment testing and function as the first line of support during the deployment.

Working directly with the largest and most strategic customers including our US Federal customers. The PSA provides all the required activities for the Netskope platform working both at the managements and the customers direction in order to ensure full Netskope deployment according to the most up to date best practices.

Successful candidates have a strong technical background in networking cloud technology and information security. The ideal candidate has a customer-centric mind-set; is a proactive team player who possesses the empathy to build strong relationships; drives customer loyalty and helps ensure the customer realizes the fastest customer ROI for the complete deployment of the Netskope Cloud Security platform.

Responsibilities:

• The PSA serves as the trusted technical SME for Customers project team responsible for the successful deployment of the Netskope platform
• Lead solution discovery and design workshops to understand the customers current security posture and their business outcomes and develop deployment strategy and high-level designs to meet their needs.
• Facilitate solution discovery and design sessions to comprehensively grasp the customers existing security landscape and desired business outcomes. Subsequently formulate a deployment strategy and high-level design tailored to fulfill their requirements.
• Provide hands-on deployment support of the Netskope Cloud Security platform including configuration integration and deployment support to accelerate the customers journey from pilot deployment to full production
• Collaborate with the customer success team to generate comprehensive customer-facing documentation based on Netskope best practices and the customers specific configuration
• Enable the customers relevant teams to be fully familiar with Netskope products features and capabilities as well as becoming increasingly self-sufficient in day-to-day operations
• Directly assist with policy creation configuration and fine-tuning
• Escalate customer issues to management when appropriate
• Working with the assigned TPM provide weekly status reporting to the customer and to the Netskope management team

Requirements:

• 10 years experience as Professional Services Engineer Support or Escalation Engineer or Technical Account Manager.
• Experience working with a Fortune 500 company including onsite at the customers locations.
• Must be a US Citizen residing in the United States of America central or eastern time zones.
• Experience working with US Federal customers (civilian agencies and DoD).
• Proven experience deploying managing and supporting secure web gateway firewall VPN and cloud security applications (CASB SASE SSE).
• Proven experience working with NGFW SIEMs and SAML/SSO.
• Strong knowledge of Active Directory SCIM RBAC.
• Experience with advanced DLP solutions. Understanding of DLP policies creation and processes.
• Working knowledge of scripting language (Perl/Python).
• Understanding of data encryption technologies.
• Working understanding of business compliance requirements like: HIPAA PCI PII ITAR GLBA SOX GDPR etc.
• Strong knowledge of Security Architecture Design and Operations.
• Prior experience in hyper-growth company a plus.
• Travel required up to 20%.

Education:

• Bachelors degree preferred (BSCS or equivalent)

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