Creative Operations Manager

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .

Within Zeta the Zeta Creative Studio is a dynamic collaborative team of designers storytellers and strategists dedicated to pushing creative boundaries and building powerful customer connections. We combine data technology and human-centered creativity to deliver impactful visual narratives across all digital channels.

Our team thrives at the intersection of creativity technology and operational excellence. We are looking for a Creative Operations Manager to build optimize and scale the operational foundation that empowers our creative team to deliver impactful work with clarity efficiency and consistency. This role is essential in ensuring Zetas creative engine runs smoothly and can grow. Ideally you will work hybrid out of our Nashville TN office.

What Youll Do

Own & Scale Creative Operations

• Own the end-to-end creative workflow from intake and prioritization through delivery and post-project analysis
• Design implement and continuously optimize creative processes that support high-volume CRM and integrated creative production
• Establish clear intake prioritization and planning frameworks that balance business urgency creative quality and team capacity

Lead the Creative Operating System

• Own the Creative Studios operating system withAsana as the primary workflow platform including workflow architecture governance dashboards reporting and adoption
• Integrate and collaborate across additional tools and systems as needed including Jira Basecamp and shared operational platforms
• Build and maintain documentation including SOPs workflow maps operating guidelines and reference materials

Partner Across Teams (Agency-Style)

• Act as a strategic partner to Creative Directors Strategy Analytics DataCloud and Marketing teams to align priorities streamline handoffs and improve delivery efficiency
• Manage creative dependencies and timelines across cross-functional initiatives particularly CRM and lifecycle programs
• Serve as a trusted operational voice in planning conversations helping teams scope work set realistic timelines and mitigate risk

Resource Management & Reporting

• Own resourcing capacity planning and workload balancing across the Creative Studio
• Build and maintain reporting dashboards that provide visibility into utilization delivery health volume turnaround time and operational KPIs
• Use data and insights to proactively identify bottlenecks recommend solutions and inform leadership decision-making

Quality & Continuous Improvement

• Establish operational QA checkpoints to ensure high standards of execution and consistency
• Identify workflow friction points and lead process improvements that reduce manual effort and improve speed to market

People Leadership

• Manage and mentor two direct reports developing a high-performing Creative Operations function
• Set clear expectations provide coaching and create growth paths for operational talent within the studio
• Foster a collaborative service-oriented operations culture that supports creative excellence

Studio Leadership & Planning

• Play an active role in Creative Studio leadership rituals including quarterly business reviews planning cycles and cross-team alignment initiatives
• Contribute to long-term operational strategy as the Creative Studio continues to scale

What Youll Bring

• Bachelors degree in Operations Project Management Communications Creative Production or a related field
• 46 years of Creative Operations or Project Management experience within a creative agency or inhouse brand/marketing team
• Handson expertise with Asana as a primary project management tool (required)
• Experience with Jira Basecamp and other workflow or issuetracking systems
• Working understanding of Figma and Adobe Creative Cloud with the ability to collaborate effectively with design teams
• Comfort using AIassisted tools to streamline workflows enhance creative output and support operational excellence.
• Familiarity with AIpowered productivity or creative tools with a willingness to learn and adopt new capabilities as they evolve.
• An openness to integrating AI into daily workflows to improve draft creation research task management or operational reporting.
• Ability to identify opportunities where AI can improve speed clarity or efficiency across creative production pipelines.
• Experience leveraging AIpowered tools (Copilot ChatGPT etc.) to support creative or operational workflows.
• Strong knowledge of creative workflows across digital CRM and integrated creative production
• Experience managing people developing talent and fostering team collaboration
• Exceptional communication organization and stakeholder management skills
• Ability to turn ambiguity into structure and build operational systems from the ground up
• A proactive systemsminded operator who thrives in fastpaced environments and enjoys building processes that scale
• Comfort navigating ambiguity and translating it into structure clarity and action

Why Zeta

Join a fastmoving highimpact creative organization shaping the future of customer engagement for top global brands. If youre energized by building systems connecting teams and enabling creativity at scale this is an opportunity to make a meaningful mark inside a rapidly growing creative studio.

If youre energized by enabling creativity through strong systems smart planning and thoughtful leadership wed love to meet you.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical dental and vision coverage
• Employee Equity
• Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80000 - $110000 depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.

Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!

Experience:

Manager