Process Specialist Refunds & Pre-Travel

As a process specialist you are expected to support in the development of new Refunds and Pre-Travel processes when we modernize our processes and systems in the ART project. You will work closely with other process developers to transform our processes into being more standardized digital and automated.

You will also be responsible for:

• Driving therequirementsof theRefunds and Pre-Travelarea within Customer Service together with stakeholders within Customer ServiceFinanceCommercialand IT
• Securing that all processes are of high quality through thorough testing
• Standardizing procedures and way-of-working
• Updating the knowledge database
• Development of training materials & train the trainer
• Follow-up on training to secure knowledge
• Follow-up on vendors to secure process adherence
• Collaboratingwith internal stakeholders and other departments

To ensure that:

• Necessary procedure coverageand adherenceforour Refunds and Pre-Travelprocesses
• All information related to the processes are easy-to-use easy-to-find and up-to-date

• Skilled in Refunds and Pre-Travel processes within airline industry
• Experience of writing information and step guides to users of a system
• Experience of writing training materials
• Excellent written language skills in English
• Proven customer service training experience
• Experience of cross-functional collaboration
• Technical experience of working with Salesforce and Amadeus
• University degree in business administration or equivalent

As a person youwe believe you are:

You areproactiveself-goingand take initiatives and take overall great responsibility for your tasks.You are interested in technology and easily learn new systemscanidentifypatternsand communicate technicalneed.Furthermore you also know how to pedagogically communicate information both in verbal and writtenformat.You are thorough.Great emphasis is placed oncollaboration internally to work together and we therefore see good cooperation skills as a prerequisite for success in the role.

At SAS we offer extensive opportunities for professional development in an international fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits including:

• Travel Perks:Enjoy discounted travel opportunities around the world with SAS.
• Health & Wellness:Access to health and wellness benefits including a newly renovated gym with complimentary classes such as CrossFit and yoga.
• Discounts:Receive discounts from a wide range of brands as well as on transportation to and from airports airport shops hotels and car rentals.
• Work Environment:Our office location inFrösundavik(Stockholm) offers a vibrant workspace with a restaurant café and easy access to outdoor activities inHagaparkenandBrunnsviken. Engage in running tennis outdoor gym sessions kayaking and stand-up paddling with equipment available free of charge.
• Convenient Commute:Benefit from a non-stop bus service connecting our office to Solna station and commuter trains alongside a network of cycle paths.

• Deadline for application:10/02/2026. Please send us your CV as soon as possible as interviews are conducted continuously and the position may be filled before the application that we are not able to handle any applications that are sent by email due to GDPR regulations.
• Desired start date: As soon as possible.
• Position: Full-time temporary position until March 28 2027 with the possibility of extension
• This position can be based in Frösundavik Solna (Stockholm) Copenhagen or Oslo. Youwill be expected to workonsite. Remote work may also bean option depending on the agreement made with your manager.
  

Is this you If so come fly with look forward to hearing from you!

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