Are you passionate about driving operational excellence and customer satisfaction infield service operations

Werelooking for aField Service Development Managerto lead the growth efficiency and quality of our field service this key roleyoulldesign and implement strategies thatenable field service growthenhance service deliveryand create value for our customers.

Location: Jelenia GoraBilbaoorZaragoza

Whatyoulldo

• Execute strategies todrivefield servicegrowthand enhance customer experience

• Drive business development opportunities within fieldservicessuch as spare parts spin-off sales lead generation from FSE reportandmaintenance plan tasks

• Identifyand implement process improvements to maximize field technician productivity and service efficiencye.g. byutilizingAI capabilitiesand developing training programs

• Leadandparticipateininitiatives to adopt digital tools (e.g. remote diagnostics@FieldSER Vault).

• Identifylocally implemented good practices and process / system capabilities and implementthemglobally

• Developfield servicespecialists role further to enable balance betweenhigh season and low seasonworks

• Ensure compliance with safety quality and regulatory standards.

Whatwerelookingfor

• MinimumBachelorsdegree in mechanical electrical or industrial engineering business administration or related field (Masterspreferred).

• 5 years of field service management or development experience in industrial equipment heavy machinery ora related sector.

• Familiarity with field service management tools CRM systems and remote diagnostics technologies.

• Proventrack recordof improving service operations and driving customer satisfaction.

• Excellent communication analytical and problem-solving skills.

• Effective written and oral communication skills in English isa must!

• Willingness to travel as needed.

Additionalskills:

• Lean Six Sigma or equivalent process improvement certification.

• Experience with IoT-enabled service solutions for industrial machinery.

What can you expect from us

We offer you an inspiring global management level position and chance to work within our global team consisting ofserviceprofessionals to inspire and support you. This will come with the opportunities for professional development in a highly international working environment characterized by strong commitment to sustainability and future orientation.

Apply today!
Ifyoureready to take field service operations to the next level and make a measurable impactwedlove to hear from you.

Additionalinformation:

To be included in the recruiting process please complete our on-line application form and send your CV in English with salary expectation as soon as possible but no later thanFebruary11th 2026. Please note that we will not accept applications by e-mail.Note that we willproceedwith interviews as soon as suitable candidates areidentified already before the end of the application period.

Do you want to know more

For further information about the position please contactLeenaHujalaDirector Business and Operations developmentPACSER Parts and Field Servicesor call358onFebruary 2ndbetween09:00and10:00orFebruary6thbetween 12:00and14:00(Finnishtime).

For further informationregardingthe recruitment process please contactWiktoria Miedzińska Recruiter