Product Manager, ServiceNow
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Job Location:
Yearly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Product Manager ServiceNow
Corporate Services - IT & CIO
Status: Regular Full Time
Salary Range:$117464.00- $146830.00 per annumplus comprehensive benefits
Hiring Range: $117464.00 - $132147.00 per annumplus comprehensive benefits
Work mode: Hybrid* see below for more details about this work mode.
Location: 10 Peel Centre Drive Brampton
Hours of work:35 hours per week
Who we are:
What you will do in this role:
In this role you will design develop and implement ServiceNow solutions while driving platform adoption governance and continuous improvement. You will work collaboratively with IT and departmental partners to deliver effective technology solutions that strengthen services across the Region and advance digital transformation.
As the Regions ServiceNow technical expert you will stay current on the platforms lifecycle capabilities and roadmap to ensure its full value is realized.
Strategic Product Leadership
- Provide strategic insight into how ServiceNow and other enterprise platforms inform the Regions Digital Strategy and align product vision with organizational objectives.
- Proactively articulate business value and anticipate partner needs to shape solutions that go beyond immediate requirements.
- Collaborate with business stakeholders to identify new capabilities refine processes and prioritize platform initiatives.
Delivery of Service
- Oversee platform operationsincluding administration incident management upgrades performance and securitywhile driving continuous improvement through automation analytics and process optimization.
- Provide strategic consultation and expert knowledge of ServiceNows product lifecycle and roadmap to guide planning resource coordination and deployment.
- Build strong relationships and collaborate with vendors Change Management Specialists and other stakeholders to align platform roadmap with regional initiatives.
- Ensure the Regions needs are effectively translated into ServiceNow functionality and proactively deployed across digital initiatives.
- Conduct research on industry best practices to ensure the Region is maximizing its investment in ServiceNow.
- Champion ServiceNow adoption across the organization supporting colleagues through communication training and change enablement.
- Conduct in-depth analysis research documentation review and develop reports/recommendations to optimize platform usage.
- Assist IT Operations in selecting and advocating for the right technology solutions to improve internal partner experiences.
- Anticipate business needs and provide strategic recommendations on how ServiceNow can support evolving requirements.
- Build collaborative partnerships with internal groups to understand desired functionality and ensure platform alignment.
- Develop and manage strong relationships with vendors to ensure accountability timely deliverables and alignment with the Regions needs.
Business Solutions & Opportunity
- Work is subject to standard checks and balances including manager review and approval.
- Optimize ServiceNow while identifying and mitigating operational risks associated with the platform.
- Provide authoritative recommendations that support timely relevant solutions aligned to user and organizational needs.
What the role requires:
- Relevant post-secondary education in Computer Science and/or Business or equivalent
- 8 years of related and progressive experience planning implementing and managing ServiceNow projects.
- Experience managing products at all stages of the product lifecycle.
- Strong understanding of the ServiceNow platform including integrations and API capabilities.
Advanced ServiceNow expertise including application software and product experience gained through:
- Strong technical background with the ServiceNow platform.
Deep understanding of ServiceNow modules platform capabilities integrations and bestpractice design principles.
ServiceNow certifications such as CSA CISITSM CISHRSD or other relevant credentials.
Skills/Abilities:
- Demonstrated project and product management capability
- Strong analytical problemsolving and decisionmaking skills
- Excellent communication consulting and stakeholder engagement skills
- Effective time management and customer service orientation
- Strong facilitation influencing and relationshipbuilding capabilities
- Solid understanding of municipal/regional government operations
Nice to have:
- Product management methodologies Agile or Scrum ITIL certifications
Be bold. Think big. Join us.
Perks That Make Work Fun (and Your Life Easier)!
At Peel Region we believe in taking care of you. Heres what youll enjoy when you join our team:
- Top-Notch Benefits: Comprehensive Health Dental and Vision plan (yes even psychological health coverage) starting on your very first day!
- OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
- Vacation Time That Grows: Start with 3 weeks of vacation per year because work-life balance is important!
- Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
- Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
- Performance Pays Off: Annual performance reviews with merit increases your hard work is recognized and rewarded!
- Supportive Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
- Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing whether in your career or on a personal level.
Weve got you covered because we know happy healthy people do their best work!
In this role youll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
Its important to note that your off-site work location must be within the province of Ontario. This ensures that were compliant with all regulations and policies.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview:Ourrecruitmentprocesswill include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders as important communications regarding your application may be directed there.
Ifthis opportunity matches your qualifications and experience please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200000 businesses.
Were working to create a community that is safe inclusive and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6700 strong and since 1974 weve been delivering a wide range of resident focused services. Our services include paramedic services health programs long-term care and services for seniors child care support garbage collection and recycling waste water and water treatment road maintenance financial assistance and housing support.
Recognized by Canadas Healthy Workplace Month with the Great Employer Award presented by Excellence Canada Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity practices inclusion recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region people come first. Each employee has an important role within our community and when we work together its impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You wont find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada we are committed to establishing a qualified workforce that is reflective of the population we serve.
Peel Region is committed to providing accommodations throughout the recruitment process upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact
Please be advised Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the position and your application will be removed from the competition.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Delivering essential social services and infrastructure to 1.5 million residents and over 175,000 businesses in Brampton, Caledon and Mississauga.
