Growth Enablement Lead, Legal Tech Services IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together we develop and deploy category-defining data-driven software-as-a-service (SaaS) products for a broad spectrum of insurance health IT and life sciences clients. We are a business unit within Milliman Inc. a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScripts entrepreneurial and collaborative culture of innovation excellence exceptional customer service balance and transparency. Every single person has a voice in our company and we challenge each other to push the outer limits of our full diverse potential. And weve shown sustained growth that ensures youll have room to grow your skillset responsibilities and career.

Our team is smart down-to-earth and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit ourLinkedIn pagefor a closer look at our company and learn more about our cultural valueshere.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions develop future leaders and amplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visit our website to learn more about Millimans commitments to our people diversity and inclusion social impact and sustainability.

What this position entails

At IntelliScript no two client engagements are the same. The Growth Enablement Lead Legal Tech Services supports the General Manager in executing growth and client enablement initiatives across the litigation landscape. This role focuses on coordinating strategy execution and supporting key accounts to ensure successful onboarding adoption and expansion of IntelliScript solutions.

The role assists with account growth enablement across legal-market stakeholders supports client growth and helps translate market insights into actionable inputs for Sales and Product teams. Working closely with cross-functional partnersincluding Operations Clinical and Legal/Compliancethis position supports client onboarding usage tracking ROI reporting and issue escalation helping drive consistent client outcomes and growth.

What you will be doing

• Run the post-sale enablement layer for LTS accountsmaintain account plans and stakeholder maps define success outcomes set the operating cadence (check-ins/QBRs) and coordinate cross-functional execution (Clinical Ops Product/Tech Legal/Compliance) to unblock adoption support renewals readiness and tee up expansion opportunities
• Support Sales-led account growth and expansionprepare data-driven account reviews identify and scope expansion plays (new case types new segments outcome targets) and translate performance results into clear recommendations and next-quarter priorities
• Own the client-facing reporting and insights engine for LTSbuild peer-reviewed analyses executive-ready reviews and presentations clients rely on; deliver high-visibility reporting and market intelligence covering adoption turnaround time hit rate audit/quality ROI risks and opportunities
• Own Salesforce for LTS end-to-end (admin hygiene analytics)ensure clean CRM data accurate contract terms/expirations and renewals tracking forecast visibility and KPI/OKR dashboards for account health tort/program performance and product adoption; coordinate billing/contract-related updates and reconciliation (as needed) with Sales/Finance/Legal
• Manage client access and integration enablement (user provisioning API/SFTP setup test/prod environments) so teams can order receive and operationalize results with minimal friction
• Escalation & issue triagecreate a clear path for incidents and edge cases drive resolution across internal teams and close-the-loop with clients (root cause resolution notes prevention steps)
• Capture and synthesize voice-of-customer feedback (workflow pain points feature requests process gaps) and partner with Product to inform roadmap priorities and enablement improvements
• Develop and maintain enablement content and division assetsFAQs training materials demos and internal knowledge base (SharePoint/Confluence); partner with Marketing on one-pagers decks case studies battle cards and event materials
• Coordinate criteria calibrations with Clinical and client teamsembed Legal/SME input in the coding workflow to capture tort-specific codes and translate criteria into standardized reusable calibrations

What we need

• 10 years of experience in the legal industry with meaningful exposure to mass tort and/or complex litigation operations
• Proven leadership in cross-functional execution (operations client success growth)able to run programs end-to-end
• Strong executive presence; experience leading stakeholder meetings in-person virtual and hybrid
• Demonstrated ability to build account plans drive adoption/retention and lead expansion/renewal motions in a services and/or tech-enabled environment

What you bring to the table

• Legal-tech operator mindset: disciplined organized and relentless about follow-throughturns messy workflows into repeatable playbooks with measurable outcomes
• Credibility with senior legal stakeholders: trusted partner to firm leadership and legal ops (partners COOs practice leaders litigation support) with strong judgment and professional presence
• Compliance-forward execution: working knowledge of regulated data environments (HIPAA/privacy security controls audit readiness) and ability to translate compliance requirements into practical scalable processes
• Analytics SQL fluency: comfortable querying and validating data (SQL) building performance views/dashboards and turning results into actionable insights for adoption quality and ROI
• Strategic and market-aware: can synthesize voice-of-customer and market signals into clear action plans process improvements and product enablement recommendations
• Cross-functional coordinator: Aligns Sales Product/Tech Operations Clinical Legal/Compliance and Marketing teams to drive commitments resolve dependencies and ensure timely execution
• Thrives in ambiguity: sets priorities makes smart tradeoffs and drives progress without perfect information
• Executive-level communicator: clear concise writer and presenter who can simplify complex topics (data compliance workflows) for both technical and non-technical audiences

Wish list

• Deep relationships across the plaintiff ecosystem (mass tort firms LSCs funding intake/case management providers) and understanding of how decisions get made
• Experience building/optimizing intake operations inclusion/exclusion screeners and case qualification workflows for mass tort and PI
• Familiarity with healthcare data in legal workflows (records claims prescriptions timelines) and the practical realities of compliance authorizations and permitted use
• Background in SaaS legal tech or data servicesespecially in roles blending client growth operational enablement

Location

The expected application deadline for this job is February 28 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield WI as needed and travel nationwide for meetings conferences and team events.

Compensation

The overall salary range for this role is $104900 - $249780. A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications etc.

For candidates residing in:

• Alaska California Connecticut Illinois Maryland Massachusetts New Jersey New York City Pennsylvania Virginia Washington or the District of Columbia:

• • $120635 - $199065 if overall experience is less than 15 years; and
  • $151340 - $249780 for experience greater than 15 years.
• All other states:
  • $104900 - $173100 if overall experience is less than 15 years; and
  • $131600 - $217200 for experience greater than 15 years.

A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications etc.

Milliman Benefits

We offer a comprehensive benefits package designed to support employees health financial securityand well-being. Benefits include:

• Medical Dental and Vision Coverage for employees dependents and domestic partners.
• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.
• 401(k) Plan Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program Recognizing employee contributions.
• Flexible Spending Accounts (FSA) Pre-tax savings for dependent care transportation and eligible medical expenses.
• Paid Time Off (PTO) Begins accruing on the first day of work. Full-time employees accrue 15 days per year and employees working less than full-time accrue PTO on a prorated basis.
• Holidays A minimum of 10 paid holidays per year.
• Family Building Benefits Includes adoption and fertility assistance.
• Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability Fully paid by Milliman.

Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.