Supervisor Housekeeping Embassy Suites by Hilton Birmingham

Why Join Us:

At Embassy Suites by Hilton Birmingham we believe an exceptional guest experience starts with a clean comfortable and welcoming environment. As Housekeeping Supervisor you will lead the heart of our hotels cleanliness and presentation efforts guiding and inspiring a dedicated team to uphold Hiltons renowned standards. Working closely with the Housekeeping Manager you will ensure every guest room and public area shines fostering a service culture that supports operational excellence and guest satisfaction. Your leadership will be pivotal in maintaining the impeccable look and feel that defines the Embassy Suites experience.

Role Summary:

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations ensuring that guest rooms public spaces and back-of-house areas meet the highest standards of cleanliness and this hands-on leadership role you will supervise and develop housekeeping staff and coordinate closely with Maintenance and Front Office teams and manage inventory and scheduling to deliver flawless room readiness and guest satisfaction. You will uphold brand and safety standards while fostering a positive efficient work environment that drives continuous improvement and operational consistency. You will work closely with the Housekeeping Manager to support strategic initiatives and departmental goals.

Key Responsibilities

Leadership & Team Development

• Lead supervise train and motivate housekeeping team members to deliver exceptional cleanliness and service in line with Hilton and Embassy Suites standards.

• Support recruiting onboarding performance management and ongoing coaching.

• Foster a positive professional and collaborative work environment focused on teamwork accountability and growth.

• Serve as a role model by participating in housekeeping tasks and stepping in during high occupancy or staffing shortages.

Housekeeping Operations

• Oversee daily cleaning schedules and assignments ensuring timely and thorough completion of guest rooms public areas and back-of-house spaces.

• Conduct regular inspections of rooms and public spaces to verify compliance with cleanliness and brand standards.

• Manage inventory of cleaning supplies linens and guest amenities; ensure proper distribution and timely replenishment.

• Coordinate closely with the laundry team to ensure efficient linen processing and timely availability of clean linens.

• Collaborate with Maintenance/Engineering on repairs and room readiness issues.

Guest Experience & Service Excellence

• Respond promptly and professionally to guest requests special cleaning needs or service issues ensuring effective resolution and follow-up.

• Collaborate with Front Office to communicate room status and support smooth guest check-in/out processes.

• Promote a service culture that anticipates and exceeds guest expectations through attention to detail and quality.

Operational Administration & Compliance

• Maintain accurate records related to room inspections lost and found maintenance requests and inventory.

• Ensure compliance with health safety sanitation and environmental regulations.

• Assist in labor scheduling productivity monitoring and cost control initiatives.

Collaboration & Communication

• Work closely with Front Office Maintenance Laundry and other departments to ensure seamless operations and excellent guest experiences.

• Report operational updates staffing needs and guest feedback to the Housekeeping Manager.

• Participate in departmental and hotel-wide meetings contributing to continuous improvement efforts.

What are we looking for

Requirements & Qualifications

• High school diploma or GED required.

• Minimum 2 years of housekeeping experience in a hotel or hospitality setting with supervisory experience preferred.

• Strong leadership organizational and communication skills.

• Ability to manage multiple priorities in a fast-paced dynamic environment.

• Commitment to delivering superior cleanliness and guest service.

• Ability to work a flexible schedule including weekends holidays and varied shifts.

• Physical ability to perform housekeeping duties as needed (lifting bending standing for extended periods).

• Ability to work a flexible schedule including evenings weekends and holidays.

Preferred Skills

• Experience in a Hilton-branded hotel or Embassy Suites environment.

• Familiarity with Hilton PMS and related systems.

• Experience supporting budgeting scheduling or financial processes.

• Proven ability to drive guest satisfaction and team performance.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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