Technical Support Officer (Redeployment 21693)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Hybrid working
• Salary: 25185 - 28142per annum (pro rata for part time)
• Hours: 37 hours per week - flexible working options available
• Contract: Permanent

This advert is open to current redeployment Suffolk County Council staff only

As a modern flexible and effective organisation at Suffolk County Council were driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as a Technical Support Officer youll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

Imagine a role where no two days are the same.

Youll be the backbone of our operations ensuring everything runs smoothly behind the scenes. From uploading planning documents and keeping databases accurate to managing financial tasks like processing payments invoices and tracking budgets your attention to detail will make a real difference. Youll be the friendly voice on the phone and the helpful reply in the inbox providing guidance to colleagues and the public while resolving queries with confidence. One moment you might be issuing Street Works Permits and recording details on Aurora the next organising meetings booking rooms and making sure everyone is prepared. Youll contribute ideas in team discussions help design and improve systems and create more efficient processes for all.

As the first point of contact youll offer a warm welcome and practical advice all while collaborating with a supportive team that values your input and celebrates your successes. Every day brings opportunities to learn grow and make a positive impact.

You will need

• Level 3 qualification in an appropriate subject i.e. Business Administration or Customer Services or experience with office and financial procedures - whether youve worked in administration customer service or another role where organisation and accuracy matter.
• Confidence using Microsoft Office (Word Excel PowerPoint Outlook) and keeping records up to date.
• Good communication skills both written and verbal so you can share information clearly and support colleagues and customers.
• The ability to plan and organise your own workload taking responsibility for getting things done.
• A friendly professional approach when dealing with queries from the public even when situations are challenging.
• A positive attitude and a flexible team-focused mindset- ready to help others and adapt to new tasks.

We value transferable skills - so if youve gained experience in other sectors wed love to see how your strengths could help us. If you share our commitment to making a positive impact for Suffolk were excited to hear from you.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The Team

We support Suffolks growth and infrastructure by helping our transport strategy teams deliver for everyone - making a real difference to colleagues and the public every day.

Our team is motivated by pride in our work and the positive impact we have on the community always striving to improve systems and support those around us. Were united by Suffolk County Councils WE ASPIRE values creating a culture of collaboration respect and encouragement where everyones ideas are valued. Youll find a friendly supportive atmosphere with plenty of opportunities to share knowledge celebrate successes and help each other grow.

We practice hybrid working a minimum office attendance of two days a week. This may be higher initially to aid training in the role

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contact Lauren Donald (she/her)for a casual conversation. You can reach her by calling or emailing .

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Tell us about a time you administered a highvolume processdriven workload (e.g. logging applications issuing permits or updating records). How did you ensure accuracy and timeliness

2. Give an example of dealing with a difficult or distressed customer. What steps did you take to resolve the issue and what was the result

3. Give an example where you improved an administrative system or workflow (e.g. a database spreadsheet model or filing process). What was the impact

4. Describe a time you had competing deadlines (e.g. meeting logistics inbox management document uploads). How did you plan your work and keep stakeholders updated

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.

You can find examples of possible adjustments on ourReasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 2 February 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid