Operations Manager (Field Office Operations)

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

This role is highly execution-focused and requires strong coordination skills operational discipline and the ability to work cross-functionally with both local teams and HQ stakeholders.

Key Responsibilities

Own day-to-day operations of the assigned PalmPay office and ensure full operational readiness (power internet workspace).
Coordinate cross-functional teams including Cards POS BNPL Merchant Loans and Customer Care to ensure smooth execution.
Track performance against SLAs and KPIs; proactively identify risks and escalate blockers.
Ensure timely resolution of merchant and customer escalations routed to the office.
Support field operations including POS inspection repair swap and merchant activations.
Submit clear weekly operational and performance reports to management.
Act as the primary point of accountability for discipline attendance and execution standards within the office.

Key Requirements

Bachelors degree in Business Operations Finance or a related field.
36 years experience in operations field execution fintech payments or merchant-focused roles.
Strong understanding of payment products (POS cards transfers or lending preferred).
Proven ability to coordinate multiple teams and manage operational complexity.
Strong communication skills; ability to work with local teams and international stakeholders.
Data-driven mindset with experience tracking KPIs and operational metrics.
High sense of ownership structure and execution discipline.

Required Experience:

Manager

This role is highly execution-focused and requires strong coordination skills operational discipline and the ability to work cross-functionally with both local teams and HQ stakeholders.Key ResponsibilitiesOwn day-to-day operations of the assigned PalmPay office and ensure full operational readiness...