Baggage Handler (Alaska Railroad)

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Please note that this is a seasonal position and will start in April 2026.

PURPOSE OF POSITION:

Incumbent performs duties at the Passenger Depot related to serving the public with baggage related issues including customer service loading baggage and performing maintenance janitorial and landscaping duties.

Duties and Responsibilities:

Performs baggage handling duties of loading/unloading stowing and delivering baggage to and from trains using a fork lift. Operates government vehicles (sedans pickup trucks) requiring a valid drivers license.

Provides service to the public by answering inquiries regarding the Railroads passenger baggage and related information i.e. excessive baggage rates events activities and other information of local interest. Acts as source of information on other modes of transportation such as cabs buses etc.

Responsible for all general housekeeping and maintenance of building and grounds. Ensures property is clean and in orderly condition.

Conducts problem resolution regarding lost or damaged bags. Document problems that are not able to be resolved. Also work with security on personal lost and found items onboard trains and stations.

Document train departure and arrival times in computer data base. Communicate through email and/or phone to other depots regarding depot/baggage/train information.

Contributes to team effort by accomplishing related duties as needed.

Factor 1 Skill and Knowledge

High school diploma or GED required. Knowledge of safe work practices and methods and maintenance of equipment and work areas in accordance with practices and procedures prescribed in ARRC Manual of Safety Rules and Regulations for general guidance and Protection of Railroad Personnel. Must possess excellent customer service skills to handle customers in a professional tactful and courteous manner. Ability to use/operate tools such as hammer and other small hand tools shovel broom and power vacuum cleaner. Ability to deal tactfully with passengers and provide service in resolving baggage related issues such as the check in/out process lost/damaged bags etc. Ability to read and write to interpret general instructions and work instructions. Mental application required in maintaining alertness and concentrated attention when working in and around work areas/equipment. Ability to drive/be qualified in the operation of vehicles i.e. sedans pickups. Ability to use/operate forklifts having a load capacity of up to 10000 pounds on a generally level and unobstructed loading platform. Loads are usually less than 1500 pounds.

Factor 2 - Responsibilities

Incumbent works under the general supervision of the Manager Guest Services Manager Fairbanks Depot Operations Passenger Operations Supervisor Seward or Lead Baggage Handler who provides day-to-day instructions.

Factor 3 - Physical Effort

Incumbent performs work on hard surfaces (concrete rocky ground etc.) and in work areas that require considerable physical exertion requiring incumbent to stand for extended periods of time crouch stoop bend and work in tiring and uncomfortable positions. May be required to work at a rapid pace for long periods of time. Incumbent frequently lifts pushes pulls or carries baggage varying from 40-100 pounds. Incumbent must be physically capable of walking and climbing.

Factor 4 - Work Conditions

Incumbent is required to work inside and outside of building railroad cars and vehicles as well as open areas. Such areas may be cold damp drafty or poorly lighted and in all types of inclement weather such as rain wind snow etc.

Minimum Qualifications

Required Qualifications
- High school diploma or GED.
- Six months of verifiable front-line customer service experience.
-Ability to perform general maintenance janitorial and landscaping duties.
-Ability towalk climb in/out of baggage cars and lift push or pull bags varying from 40-100 pounds.
- Ability to operate/drive vehicles i.e. sedans pickup.
- Have a valid drivers license.

Preferred Qualifications
- Previous experience operating a forklift.
- Previous experience in the Tourism industry.

Additional Required Information

IF you are selected for an interview then you MUSTbe able to submit a copy of a current driving record thatreflects the pastthree (3) years of driving history.

The State of Alaska DMV Driving Records are available online: driving record must be dated within four monthsof the closing date of the job bulletin. Applicants may either attach a copy of their driving record to the application or fax it to the Alaska Railroad Human Resources Department .

Please be sure to include REQUIRED AND DESIRED QUALIFICATIONS in your applicant profile and/or cover letter.

If using work experience not already documented in your application also provide the employer name your job title dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant will not advance to the interview and selection phase of the recruitment.

Contact Information

Alaska Railroad Human Resources Department

E-Mail:

Phone:

Mailing Address: P.O. Box 107500 Anchorage AK 99510-7500
Street Address: 327 West Ship Creek Anchorage AK
Fax Number:
Alaska Railroad Corporation is an equal opportunity employer

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to.

For applicant password assistance please visit:

Job DescriptionPlease note that this is a seasonal position and will start in April 2026.PURPOSE OF POSITION:Incumbent performs duties at the Passenger Depot related to serving the public with baggage related issues including customer service loading baggage and performing maintenance janitorial and...