IT Support Technician

San Juan, TX - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on onsite support to End Users in San Juan Puerto Rico. This is an opportunity to join a global leader in power energy and nuclear power plants supporting mission-critical systems in a highly impactful environment. If you enjoy solving technical problems working directly with users and being part of a world-class organization wed love to connect. Apply today to start a conversation!

Key Responsibilities:

Set up and install PCs and monitors for end users.
Perform PC swaps for users including imaging setup data transfer and desk setup.
Troubleshoot hardware and software issues for computers and other office technology providing technical support and guidance to users both in person and remotely.
Collaborate with other support groups to restore service and identify problems.
Set up and support various Video Conference and Internet Collaboration meetings.
Document track and monitor issues to ensure timely resolution.
Utilize and maintain ticketing and task management tools.
Assist the Helpdesk team with companywide internal employee support.

Qualifications:

1-2 years of experience working with PC hardware and software
Proficient in desktop and laptop computer hardware componentsWindows 10/11 and Microsoft Office.
Capable of basic troubleshooting of general applications.
Familiarity of Video Conferencing and Collaboration Systems is advantageous.
Strong verbal communication and customer service abilities.
Ability to maintain regular attendance and timeliness.
Ability to adhere to established guidelines stay organized and complete tasks efficiently.
Self-driven able to multitask manage time effectively and work well within a team or independently.
Capable of lifting and carrying up to 40 pounds (e.g. computer monitor miscellaneous. equipment etc.).
Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office.

Required Experience:

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on onsite support to End Users in San Juan Puerto Rico. This is an opportunity to join a global leader in power energy and nuclear power plants supporting mission-critical systems in a highly impactful environmen...