Senior Program Manager Planning & Community Performance Ontario

Description

Join our team and what well accomplish together

TELUS mission is to unleash the power of its world-class networks to deliver the best solutions to Canadians at home at work and on the go. We make the world better by leveraging technology to break down barriers and enable everyone to reach their full potential.

Our culture is fundamentally centered on a passion for growth our deep desire to seize every opportunity and embrace change our values inspiring excellence and the courage to innovate. The growth mindset encourages each of us to lean in and learn about what matters most to our customers to create the foundational knowledge that enables us to make decisions that prioritize customers in everything we doing so we create innovations that change the lives of thousands of people across Canada.

At TELUS we are always learning and insatiably the face of uncertainty we take risks and learn quickly from our mistakes. We build on everyones ideas because we are stronger together. We are impressed by what humans dare to achieve and are motivated every day to enable others to do more through our technology and innovation. Together we make a difference.

What youll do

The Senior Program Manager will be responsible for orchestrating and executing strategic deployment initiatives. This high-level role requires expertise in managing complex programs cross-functional coordination and deploying regional go-to-market strategies.

Marketing PMO and Strategic Planning:

• Develop and operationalize governance models for multi-site deployment initiatives
• Coordinate deployment phases and ensure compliance with critical milestones
• Facilitate governance committees and performance reviews with executive stakeholders
• Maintain program documentation (methodologies templates processes)

Program Management and Deployment:

• Manage implementation and deployment of programs/projects
• Ensure alignment of construction triage and process development
• Coordinate unified Go-to-Market planning (annual/quarterly)

Strategic Planning and Execution:

• Develop and maintain deployment models for complex regional initiatives
• Orchestrate integrated go-to-market strategies combining macro and micro approaches
• Define and optimize corporate and local marketing strategies
• Coordinate with infrastructure teams for deployment schedule alignment

Stakeholder Management:

• Serve as primary point of contact between executive leadership and regional deployment teams
• Coordinate with regional leaders for strategic initiative execution
• Manage relationships with external partners and service providers
• Present strategic updates to executive leadership and governance committees

Performance and Analytics:

• Define and track performance indicators by deployment phase
• Implement critical milestone tracking systems
• Analyze regional performance data and provide actionable insights
• Create dashboards for near real-time initiative tracking

Qualifications

What you bring

Education and Experience:

• Bachelors degree in business administration strategy project management or related field (MBA a major asset)
• Minimum 10-12 years of experience managing complex strategic programs
• At least 5 years in strategic leadership role or management consulting
• Demonstrated experience in multi-site or multi-geography program deployment
• Knowledge of telecommunications sector or technology infrastructure (an asset)

Technical Skills:

• Expertise in project and program management methodologies (Agile Waterfall Hybrid)
• Proficiency in program and portfolio management tools
• Advanced skills in data analysis and analytical dashboard creation
• Knowledge of go-to-market strategies and multi-channel marketing

Interpersonal Skills:

• Exceptional leadership and ability to influence without direct hierarchical authority
• Excellent communication skills (written and oral)
• Strategic and analytical thinking with strong execution orientation
• Ability to manage ambiguity and make decisions in a complex environment

Great-to-haves

• Bilingual in English and French