CONFIDENTIAL Regional Service Manager – NYC – RefrigerationIce Machines

Job Description

Regional Branch Service Manager EAST COAST Refrigeration

Want a rewarding job that offers the pay and benefits you deserve Were a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Weve been changing our industry for the better since we started in 2009 and were not slowing down anytime soon. As a member of our team youll be helping restaurants bars hospitals hotels and other businesses get the ice they need without spending a fortune or stressing out. Well invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. We are seeking a bright highly motivated Service Manager to join the team in the New York City this role you will manage the Field Service Technicians Installers Cleaners Ice Delivery Drivers and Refurbishment Personnel to provide customers with accurate friendly information on coordinating service and maintenance scheduling.

Enjoy excellent pay in fun atmospheres restaurants hotels offices warehouses wherever ice machines are needed. If you are mechanically skilled enthusiastic and able to forge lasting relationships among internal and external customers we want to hear from you.

Responsibilities:

• Lead manage Coach and mentor the department.
• Build a scalable department by implementing processes and procedures in adherence to the Organizations operating system.
• Create and maintain a preventative maintenance schedule
• Displays extensive working knowledge of industry standards and practices including product details and company services offered
• Coordinate work order schedule with Technicians and customers
• Responsible for ensuring technicians are following SOP
• Responsible for the technicians yearly performance reviews
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Maintain inventory and parts that the Field Technicians use
• Manage equipment refurbishment ensuring work is completed to standard
• Follow up with customers regarding maintenance satisfaction as well as auditing work being done to ensure all standards are being met and maintenance work is carried out effectively correctly and thoroughly
• Responsible for ensuring all parts are returned and submitted for warranty on schedule
• Offers exemplary customer service including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Maintain and monitor metrics for Service PM and Refurbishment processes
• Assists with or performs administrative tasks
• Other duties as assigned

Qualifications:

• High school diploma or equivalent required.
• Strong customer-facing skills as well as strong phone skills and the ability to project a pleasant tone
• Team-oriented
• Self-starter
• Troubleshooting
• Detail-oriented and delivered a high level of accuracy
• Proficient in Microsoft applications
• Ability to perform effectively in a fast-paced environment
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn Easy Ice/Automatic Icemakers protocols and procedures
• Strong command of the companys policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience
• A desire to continually increase your knowledge of the industries we serve and products services and processes our company can produce
• Exhibit good decision-making analytical problem-solving and excellent organizational abilities
• Communicate clearly and professionally both verbally and in writing and possess excellent interpersonal skills

Benefits:

• Excellent Medical/Dental/Vision/Group Life
• 401 (k) Company Match
• PTO and Holiday Pay
• Tuition Assistance
• Fitness Membership Reimbursement
• Provide all Tools needed to complete the job