Senior Professional, Client Devices DEX

Job Purpose and Impact

• The Sr. Consultant DEX Engineer is responsible for leading and reviewing the digital experience for client devices across Cargill. This role focuses on leveraging digital experience telemetry and analytics to identify experience gaps define and manage a backlog of improvement opportunities and enable proactive and automated remediation.

  With minimal supervision this role partners closely with Service Desk Client Device Engineering Infrastructure and Application teams to improve end-user experience across Windows Mac and virtual environments ensuring issues are identified early remediation is scalable and user productivity is maximized.

Key Accountabilities

• DEVICE CONFIGURATION & SETUP:

  Leads and reviews the configuration and optimization of client device experiences across Windows Mac and virtual environments using digital experience insights to identify configuration gaps performance issues and experienceimpacting standards deviations. Owns the DEX environment ensuring platform uptime maintaining vendor support relationships continuously learning new capabilities and defining strategy to effectively leverage the solution to enable ongoing business value.

  TECHNICAL SUPPORT:

  Partners closely with Service Desk and Engineering teams to analyze digital experience data identify recurring and systemic issues and enable proactive and automated remediation to minimize end-user impact and downtime.

  MAINTENANCE & UPDATES:

  Leads and reviews proactive maintenance activities by identifying digital experience risks related to patches updates and software changes and collaborating with engineering teams to implement improvements before widespread user impact.

  SECURITY IMPLEMENTATION:

  Partners with security and engineering teams to ensure client device security controls and policies are implemented in a manner that maintains compliance while optimizing the digital experience for end users.

  USER TRAINING & ASSISTANCE:

  Enables Service Desk and engineering teams through guidance insights and documentation that improve understanding of digital experience trends and support effective issue resolution.

  INVENTORY MANAGEMENT:

  Uses device and experience telemetry to provide insight into device health performance and lifecycle trends supporting effective asset management and data-driven decision making.

  DOCUMENTATION:

  Builds and maintains documentation dashboards remediation scripts and automation playbooksincluding PowerShellbased solutions REST API integrations and thirdparty tool workflowsto support repeatable scalable digital experience operations.

  COLLABORATION:

  Leads collaboration with Service Desk Client Device Engineering Infrastructure Application teams and leadership to translate business requirements into digital experience solutions define and prioritize a backlog of improvements and deliver automation integrations custom dashboards and enduser sentiment campaigns that drive measurable business value.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
  
  Preferred Qualifications:
• Experience driving Digital Employee Experience (DEX) improvements for client devices across Windows Mac and virtual environments with a focus on stability performance and operating system health.
• Strong automation and scripting skills including experience using PowerShell to build remediation scripts and automate resolution of recurring experience and OS health issues.
• Handson experience integrating platforms and workflows using REST APIs and supporting thirdparty tool integrations to enable scalable remediation and data exchange.
• Demonstrated ability to translate business and operational requirements into actionable insights by designing and building custom dashboards and reporting for Leadership Service Desk and Application Support teams.
• Experience creating maintaining and analyzing enduser sentiment campaigns to gather feedback measure digital experience outcomes and inform continuous improvement initiatives.
• Proven ability to partner across technical support and application teams to operationalize insights prioritize improvements and deliver measurable business value.