Tours Operations Duty Supervisor

Job Status: Part Time (32 hours per week) Temporary (12 months)

Salary: Base salary of $91239 per annum plus 12% Superannuation Contributions (pro-rated to $72991 over 32 hours)

Applications Close:Tuesday 10 February 2026 at 11:55pm

Role Enquires:

An organisation where diversity of thought and experience is valued supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination its one of the worlds busiest performing arts centres the nations premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera Houses future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder on and off the stage. We bring people together to be uplifted empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026 our ambition is to be Everyones House. To make this real we are focused on four themes that underpin our organisational values (Creativity Courage Inclusivity Integrity Collaboration and Care):

• Everyone feels welcome here.
• We better understand and connect with the community.
• We are future ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

This role provides inclusive leadership and day-to-day supervision of Sydney Opera House Tour Guides supporting the delivery of high-quality accessible tour experiences for all visitors. It oversees daily tour operations customer service standards and tour product delivery while also contributing to efficient administration such as rostering timekeeping payroll support and cost management. The position works collaboratively with internal teams and key stakeholders to support guided tours and promotional activities and considers operational decisions with an awareness of commercial and financial outcomes.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE

Key Responsibilities/skills:

• Oversee and coordinate the day-to-day guided tours operation including weekends and some evenings ensuring smooth delivery and issue resolution.
• Lead develop train and performance-manage a cohesive skilled and customer-focused team of Tour Guides.
• Support efficient rostering ticketing and administrative processes in collaboration with internal teams to ensure cost-effective operations.
• Champion exceptional customer experiences across all tour touchpoints addressing concerns and maintaining high service standards.
• Support the introduction and delivery of new tour products and services engaging guides through change.
• Contribute to strategic planning to ensure tourism operations align with organisational goals and financial sustainability.
• Maintain a safe environment for staff and visitors in line with WHS/OH&S requirements.
• Demonstrate strong leadership organisational communication and problem-solving skills working independently when required.

THE PERKS

The Sydney Opera House give you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
• 5 weeks annual leave for all ongoing and temporary staff.
• Access to salary packaging and discounted health insurance.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride First Nations Staff Network Sustainable Environmental Action Leaders (SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates yoga circuit classes physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Start Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the worlds first arts organisation to join the UNs Global Compact an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more!

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are as you are. So if you require any adjustments to the recruitment process please contact us as to discuss. Even if you think youd be a great fit but dont necessarily tick every box in the role description please get in touch.

We welcome and encourage applications from First Nations people recognising the value unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders people who are d/Deaf and/or with disability from culturally and linguistically diverse backgrounds neurodiverse refugees and the LGBTQIA community.

NEED TO WORK FLEXIBLY

We know flexibility means different things to different people so let us know how we can support you to be your best.

SOUND LIKE YOU APPLY NOW

Please submit your cover letter and CV via our online addition you will be prompted to answer the two following targeted questions in the online application platform.

1. Outline your previous experience and highlight what you think are the most important characteristics you possess that will enable you to be successful in this role.

1. Provide an example of when you managed competing demands whilst supporting a team. What was the situation and how did you determine what was a priority.

To be eligible to apply for this position applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job it remains strictly confidential and applicants will be informed of the result.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan.

Applications will not be accepted from recruitment agencies.