ICT OFFICER

Technical Support

• Respond to and resolve IT-related incidents and service requests in a timely manner to both Country office & field offices.
• Give onsite support at both Country office and field location as and when need arises.
• Provide first-line support for hardware software and networking issues.
• Troubleshoot and diagnose problems with computers printers phones and other IT equipment.

System Maintenance.

• Ensure routine maintenance and updates of IT hardware and software.
• Monitor and maintain computer systems networks and servers.
• Assist in system upgrades installations and migrations as needed.

User Support and Training.

• Provide training and support to end-users on IT systems and software applications.
• Develop and maintain user guides FAQs and training materials

Documentation and Reporting.

• Maintain accurate records of IT issues resolutions and system configurations.
• Document recurring issues to identify trends and recommend improvements.
• Prepare and submit regular reports on IT support activities and system performance.

Asset and Inventory Management.

• Maintain an up-to-date inventory of IT equipment and software licenses.
• Assist in procurement verification tagging and deployment of IT and other assets.
• Assist in consolidating & maintaining an up-to date online assets register for the entire organisation

Network and Security Management.

• Assist in monitoring network performance and connectivity.
• Ensure systems and data security by applying appropriate policies and procedures.
• Support in managing daily backups share Point antivirus software TEAMS and patch management.
• Participate in the design implementation and maintenance of a disaster recovery plan for SNV Uganda.
• Ensure implementation and maintenance of security measures to protect ICT systems and data from unauthorised access and threats.

Digitalization

• Ensure that you guide the organization through digitalization agenda to ensure that digital platforms are operational
• Ensure that the on-line transport booking platform is operationalized
• Ensure that reporting platforms are all digitalized for enhanced monthly reporting including fleet running costs invoicing room & transport booking etc.
• Ensure that you consult with Master Data Management (MDM) OTRS ticketing (invoicing system) SAP By Design extract and prepare analytical reports as and when requested by your supervisor.
• Identifying and implementing new technologies that can improve operations and increase efficiency.

Administration

• Ensure that all assets including ICT equipment are valued and insured in a timely manner
• Ensure that we have valid contracts for ICT and other related services like internet Laptops desktops.
• Guide in the verification of ICT related goods and services provided by use of the relevant stores books
• Ensure that all service providers are paid in a timely manner
• Ensure that you take part in due diligence of new suppliers/ service providers & contract renewals
• Collaborate with other departments to understand IT needs and requirements
• Guide in the verification of ICT related goods and services provided by use of the relevant stores books
• Ensure that all service providers are paid in a timely manner
• Ensure that you take part in due diligence of new suppliers/ service providers & contract renewals
• Collaborate with other departments to understand IT needs and requirements

Qualifications :

Qualifications and Experience

• Bachelors degree in information technology Computer Science or related field.
• Relevant IT certifications (e.g. CompTIA A Microsoft Cisco) are a plus.
• 23 years of experience in ICT support or a similar role.
• Hands-on experience with troubleshooting hardware software and network issues.
• Proficiency in Windows or Linux operating systems.
• Familiarity with IT ticketing systems and remote support tools.
• Knowledge of basic networking concepts (LAN WAN VPN).
• Understanding of cybersecurity practices and tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks under pressure

Additional Information :

Additional Requirement

• Initiative: The ability to recognise and create opportunities and to act accordingly. Rather starting something than waiting passively for it to happen.
• Accuracy: The ability to work accurately and diligently with an eye for detail aimed at preventing mistakes.
• Problem analysis: The ability to detect problems recognise important information and link various data to trace potential causes and look for relevant details.
• Adaptability: The ability to remain fully functional by adapting to changing circumstances (Environment procedures people)
• Flexibility: The ability to change ones behavioural style and / or views in order to achieve a set goal

How to apply

If you believe that your credentials meet the outlined profile we invite you to apply by uploading your CV and motivation letter in English. Deadline is Tuesday 17th February 2026.

Working at SNV

We offer a challenging work environment opportunities to lead and innovate and a commitment to growing your skills in a fulfilling and diverse working environment. Our staff benefit from and contribute to an international global network of experts. For more information please visit our website: .

NB: only shortlisted candidates will be contacted.

Disclaimer. 
SNV reserves the right to accept or reject any or all applications submitted. SNV can stop this procurement at any time without the need to explain or extend the deadline for submission once it sees case you do not hear from SNV within three weeks of the closure of the application process consider yourself unsuccessful. SNV also reserves the right to reject and cancel this call-in in case any illegal corrupt coercive or collusive practices are noticed. Late applications will be rejected. Please note that viewing downloading or otherwise using the TOR constitutes acceptance on your part of all the above-noted statements and conditions.

We do not appreciate third-party mediation based on this advertisement.

Remote Work :

No

Employment Type :

Contract