IT Services Delivery Manager On Campus Position

Job Summary
TSC does not sponsor work visas The role of the IT Services Delivery Manager provides direct supervision and guidance to the Technology Systems Analyst and related IT staff. This role ensures the effective delivery of technology services including system support classroom audiovisual operations and infrastructure maintenance. The IT Services Delivery Manager coordinates daily operations manages small to midsized projects and serves as a liaison between technical staff and the Technical Director. Additionally this role plays a strategic part in IT governance and planning ensuring alignment with institutional objectives. The Delivery Manager actively supports cross-departmental initiatives collaborating with Administrative and Academic units to integrate technology solutions across the organization. This position is classified as exempt and is designed to balance handson technical expertise with leadership responsibilities ensuring smooth operations while supporting the institutions longterm technology strategy.

Essential Duties And Responsibilities
Supervision & Leadership Provide daytoday supervision of the Technology Systems Analyst and support staff Assign review and monitor work to ensure timely resolution of service requests Mentor staff conduct performance evaluations and support professional development Foster a culture of accountability collaboration and continuous improvement within the team Develop and implement training programs to enhance technical and customer service skills Promote adherence to institutional values and IT governance standards in all team activities Manage workload distribution to optimize efficiency and allocate necessary resources Serve as an escalation point for complex technical issues and guide staff toward resolution Operations & Service Delivery Oversee deployment configuration and maintenance of enterprise systems and classroom audiovisual technology Ensure consistent delivery of enduser support and technology services across the institution Maintain service records track performance metrics and recommend improvements Optimize asset management processes including inventory tracking and lifecycle planning Implement user feedback mechanisms to continuously improve service delivery Standardize support workflows to improve efficiency and reduce downtime Collaborate with academic and administrative units to tailor technology solutions for specialized needs Project Coordination Manage small to midsized IT projects ensuring alignment with institutional goals Coordinate system upgrades migrations and classroom technology enhancements Collaborate with faculty and staff to ensure technology solutions meet instructional and administrative needs Develop detailed project plans timelines and resource allocation strategies Monitor project progress identify risks and implement mitigation strategies Ensure proper documentation of all project phases including requirements testing and deployment Facilitate cross functional communication between technical teams vendors and stakeholders Policy & Compliance Enforce IT policies standards and best practices as directed by the Technical Director Ensure compliance with security accessibility and data protection requirements Assist in developing procedures for classroom technology use and support Collaboration & Reporting Serve as the primary point of contact between technical staff and the Technical Director Provide regular updates on service delivery project progress and staff performance Collaborate with other departments to align technology services with institutional priorities Strategic Planning & Governance Contribute to long-term IT strategy and governance frameworks to support institutional growth Collaborate with leadership teams across departments to ensure technology initiatives align with organizational priorities Standard Operating Procedures Develop implement and maintain comprehensive SOPs for IT operations service delivery and compliance Budget & Resource Management Assist in the development of the IT budget including forecasting cost optimization and resource allocation.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.