Hostess
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Hostess M/F/X
Key Responsibilities
Reporting to the Outlet Manager responsibilities and essential functions include but are not limited to:
Consistently offer a professional and friendly greeting and provide engaging service
Complete Daily Operations ( i.e. opening and closing duties daily cleaning dining room preparation moving and arranging tables and chairs reservation bookings confirmations and cancellations coordinating FOH and BOH with regards to services guests allergies VIPs etc.)
Seat the guests and introducing restaurants concept.
Assisting guests regarding menu choices in an informative and enthusiastic way
Taking reservations with all required details in a welcoming and friendly manner
Boosting our revenue through upselling and other creative initiatives
Understand shift end reports in the outlet and POS system
Coordinate and control flow of outlets seating plans and special events
Follow outlet policies procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Consistently offer a professional friendly greeting and engaging service
Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction.
Carrying out administrative duties including printing menus and managing
stationary requisitions
Have knowledge of all menu items garnishes contents and preparation methods
Have full knowledge of beverage lists and promotions menu items and preparation methods
Follow brand policies procedures and service standards
Follow hotel time and attendance policy
Follow grooming and attire guidelines
Other duties as assigned
Qualifications :
Passion for and understanding of 5-star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport and reading each guests desired level of interaction
Quick thinking resourceful and able to solve problems in the moment
Ability to always remain calm and courteous
Ability to work well under pressure in a fast paced and changing environment
Able to work collaboratively as part of a team
Willing to work in rotating shifts including weekends and public holidays
Portuguese and English languages knowledge
Basic knowledge of a POS System
Industry related certifications
Basic knowledge of a PMS system (Opera)
Additional Information :
Our Values
Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Committed to creating an inclusive environment where diverse talents thrive we welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits including complimentary upgrades extended stays discounted stays at Accor Fairmont and Raffles properties special discounts on dining and wellness services and additional luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
