Telecom Junior Project Manager Global Contact Centers MFX

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams known as Heartists bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized memorable and sustainable experiences.

Here we create new ways to travel within each of our 5500 hotels connecting closely with our 100 million clients in 110 countries.

Here we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

At Accor Contact Centers our goal is to create value for our hotels by ensuring customer engagement and full satisfaction at every interaction. Our Contact Centers allow our customers to book any hotel anywhere anytime in their own language all year round.

We are hiring in the  Digital Guest Reservation and Care vertical inside the Platforms and solution Team.  This team supports the business teams in achieving our shared goals by providing the tools and innovations they need to build tomorrows workforce solutions. One of our main areas of focus is delivering a powerful and efficient tools and telephony system.

Your mission

Within the Platform and Solution team of the Contact Centers you will report directly to the IT & Telecom Director. As a Technical Project Manager junior you will be responsible for managing and optimizing the telecommunications systems within our contact center environment. Your interest and curiosity in call routing and telephony will play a key role in ensuring seamless communication and delivering outstanding customer service.

Your main responsibilities will include:

Technical System and Platform Management

• Ensure the maintenance and administration of the core technology platforms
• Guarantee the efficient flow and processing of data requests or interactions within critical business systems directing them to the appropriate service or user groups.
• Monitor system performance identify issues and implement corrective actions to ensure the optimal operation of the Contact Centers.
• Coordinate with vendors and service providers to quickly resolve platform-related issues.
• Provide technical support to Contact Center teams.

 Solution optimization and Innovation

• Collaborate with cross-functional teams (Operations Product Tech) to define and integratenew
• Features enhancements and system improvements.
• Stay up to date with industry trends and foster innovation around interaction channels and related operational processes particularly those evolving self service capabilities.

Qualifications :

And you 

• Minimum 2 years of experience in technical project management ideally in a telecom contact center environment
• Bachelors degree in Computer Science Engineering or a related field; or equivalent experience required
• Proficiency in professional English mandatory
• Experience using AWS (Amazon Connect) or other Interactive Voice Response (IVR) and telephony products to develop customer or business solutions would be a plus
• Pragmatic flexible and willing to do what it takes to get the job done
• Well-organized and structured
• Motivated and eager to learn and further develop functional skills
• Team player motivated to work in an international environment

Additional Information :

Accor dares to impact: 

- the world  

• Accor is committed to the world around us with a strong employer culture focused on the development of our 300000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively allowing us to grow together on a daily basis. 

- Specifically at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons exceptional technology partnerships dedicated talent management and a dedicated training platform Digitech Academy & certifications.

and also

• ALL - Heartist Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to 600 for the use of green transportation or 75% coverage of Pass Navigo (public transportation pass). 
• 10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces restaurants and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities personalities and professional backgrounds.

We know how to adapt to the specific needs of our employees including those with disabilities.
We encourage all applications regardless of gender so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you Apply and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Groups culture work environment training program career prospects as well as various benefits offered by the Group. 
5. A personalized feedback. 

#accortechdigital

Remote Work :

No

Employment Type :

Full-time